Client Services Administrator

7 months ago

Plymouth, United Kingdom Wilmington plc Full time

Company Outline:
**Job Role: Client Services Administrator**

**Location: Hybrid/Plymouth**

**Salary: £23,088 pro rata for part time**

**Fixed Term for 12 months**

**Part time, 24 hours per week**

**Why do we want you?**

**A bit about us**

At Mercia, we enable accountancy and tax professionals to do business in the right way. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for **innovation, integrity **and **teamwork**, you’ll find them all and more here**.**

Job purpose, tasks and responsibilities:
Joining us as a Customer Service Administrator, means you will become part of our fantastic Customer Services Team being the first point of contact to Mercia’s members and new customers.

You will focus on bookings and queries, from both external customers and internal teams ensuring they are dealt with effectively and efficiently and to the customer's satisfaction.

**Responsibilities**:

- Assisting with the processing of invoices
- Working with clients to resolve complaints, incidents and enquiries
- Accurately process bookings, memberships and requests
- Retain knowledge of Mercia’s wide variety of courses and products

Essential and desirable capabilities:
**We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...**

You will also need;
- To have developed excellent customer service skills as a result of experience gained within a customer service role (ideally in a membership organisation or similar)
- Advanced IT skills (some familiarity with Salesforce is desirable)
- Experience of performing a variety of administrative tasks such as making and processing bookings within a database such as Otis or Salesforce (highly desirable) or similar
- To have an understanding of memberships organisations and member clients (highly desirable)
- The ability to work independently to problem solve and resolve complaints effectively

**Wherever you are in your career and whatever your expertise.....**

Wherever you are in your career and whatever your expertise....................: You love supporting others which you do through your empathetic and collaborative approach. You are social and a strong relationship builder. You are a natural planner with amazing attention to details and problem-solving abilities that are second to none. Before you go....:
**Find what you’re looking for**

Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too. Our values help us achieve our goals - whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

**What we’ll give you**

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

**Bring what makes you unique**

Through
**innovation**,
**integrity** and
**teamwork** our compliance training and support services ensure efficiency for accountants. Join us, and you’ll immerse yourself in a business full of opportunity and make a tangible impact in our sector. There’s a career for you here at
**Mercia**.

**The Legal Bit**

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
- Please note that this role may remain advertised until an offer of employment has been made.

LI - Hybrid

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