Customer Service Administrator
6 months ago
At Responsible Lending we are looking for people with a flair for customer service to join our city centre based team. We specialise in providing equity release mortgages and can offer the opportunity for you to develop your career within financial services.
You will join a team of Customer Service Administrators who are passionate about going the extra mile to ensure that our customers receive the best service possible whilst remaining compliant to the key regulatory bodies that govern us.
As a Customer Service Administrator you will handle incoming and outgoing calls to customers who have open cases with our Financial Advisers or are enquiring about general advice on our products. You will also keep on top of administrative duties relating to customer cases and accounts.
**Key Responsibilities for the Customer Service Administrator**:
- Handling incoming and outgoing calls efficiently, providing accurate and informative guidance/resolutions to customers questions
- Build positive rapport with customers, providing excellent customer service in each interaction
- Processing changes when requested to customer cases, verifying accuracy of data provided (e.g. change of contact information, bank details)
- Respond to mortgage management requests e.g. providing annual statements, property information checks, tariff of charges
- Ensure compliance with all internal procedures and key regulatory rules at each customer interaction (FCA, Data Protection Act)
- Support with the testing of new products and changes within internal systems where required
- Keep up to date with internal training and e-learning, as well as being pro-active in your own personal development
**Essential Skills for the Customer Service Administrator**:
- Excellent customer service
- Polite and friendly telephone manner
- Positive and pro-active attitude to work and your own development
- Confident user of Microsoft Office packages (e.g. Word, Excel, Outlook)
- Minimum grade C GCSE level Maths and English (or equivalent)
**Desirable Skills for the Customer Service Administrator**:
- Experience working in a regulated environment (i.e. banking, finance, insurance)
Please see the below link to our Recruitment Privacy Notice that will give you more information on how we process applicant data for recruitment purposes:
**Job Types**: Full-time, Permanent
**Salary**: £20,500.00 per year
**Benefits**:
- Casual dress
- Company events
- Health & wellbeing programme
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
-
Service Administrator
6 months ago
Plymouth, United Kingdom Colebrook Car Service Centre Full time**About us**: **Colebrook Car Service Centre & Transporters are a family run business specialising in Transporters however we carry out work on all types of vehicles.** **The role**: We are currently looking for a Service Administrator to help run the day to day front of house operations of the business. **Role: Service Administrator** **Location: Valley...
-
Plymouth, Plymouth, United Kingdom NHS Full timeWe are looking for a highly motivated and organized individual to fill the position of Customer Service and Administrative Assistant at NHS Blood and Transplant. In this role, you will provide exceptional customer service to donors and visitors at the donor centre, while also assisting with administrative tasks and supporting staff members.About the RoleThe...
-
Customer Service Administrator
7 days ago
Plymouth, United Kingdom Focus Resourcing Group Full timeDue to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Customer Service Administrator to join them on a permanent basis.If your skills, experience, and qualifications match those in this job overview, do not delay your application.In this diverse and fast-paced role, you will be a key point of contact for...
-
Customer Service and Administration Manager
4 weeks ago
Plymouth, Plymouth, United Kingdom Churchill Estates Management Ltd Full timeAbout the RoleThis is an exciting opportunity to join our professional and award-winning team as a Residential Lodge Manager. You will be responsible for managing the maintenance of the property, providing a first-class service to our residents, and being the trusted 'go-to' person on-site. This role requires a passion for excellent customer service, strong...
-
Plymouth, Plymouth, United Kingdom CV-Library Full timeRecruitment Helpline is seeking an experienced Office Administrator to join our team.About the CompanyWe are a well-established and expanding Electrical Installation Contractor based in Dawlish, Devon. Our company works on projects locally and throughout the UK, mainly in the Retail, Commercial, and Industrial sectors.This is a permanent, full-time position...
-
Customer Service and Administration Trainee
6 days ago
Plymouth, Plymouth, United Kingdom Manpower RPO - Babcock Full timeJob Summary:We are seeking an Administration Apprentice to join our team. This 2-year apprenticeship will equip you with the necessary skills and knowledge to excel in administration roles. You will work on projects such as designing marketing materials for careers events and researching information for internal use.About the Role:In this role, you will...
-
Administrative Officer
6 months ago
Plymouth, United Kingdom Valuation Office Agency Full time**Details**: **Reference number**: - 324096**Salary**: - £24,330- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - VOA - Customer Service and Support - Customer Service Centre**Type of role**: - Operational Delivery**Working pattern**: -...
-
Motor Vehicle Service Advisor
7 months ago
Plymouth, United Kingdom Colebrook Car Service Centre Full time**About us**: **Colebrook Car Service Centre & Transporters are a family run business specialising in Transporters however we carry out work on all types of vehicles.** **The role**: We are currently looking for a mechanical service administrator to help run the day to day operations of the mechanical side of the business working with our service...
-
Plymouth, United Kingdom Darthaven Services Full timeService and Parts Administrator Plymouth, Devon Are you a hands-on, organised, outgoing individual with excellent administration skills, strong computer literacy, and attention to detail?Could you thrive within a fast-paced team in a professional marine environment?If so, read on.Who will I be working for?Darthaven is a trusted name in the marine industry,...
-
Customer Service Agent
6 months ago
Plymouth, United Kingdom Auxillis Full time**Salary**: £24,687 pa + bonus up to £1,850 pa **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...
-
Customer Service Liaison
7 days ago
Plymouth, Plymouth, United Kingdom Wise Employment Group Full timeJob Summary\We are seeking a highly skilled Customer Account Coordinator to join our team at Wise Employment Group. This is an exciting opportunity for someone who enjoys working with customers and has strong administrative skills.\The ideal candidate will have experience in providing excellent customer service support, strong time management and...
-
Customer Services
1 week ago
Plymouth, United Kingdom Dynamite Recruitment Full timeCustomer Service Executive This is a month contract Location: Portsmouth (Hybrid after probation) Salary: £25,000 P/A Pro rata Hours: Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8AM and 6PM.A fantastic opportunity has become available for an experienced Customer Service Executive, to join a team whereby...
-
Service And Parts Administrator
1 week ago
Plymouth, United Kingdom Darthaven Services Careers Full timeService and Parts Administrator Plymouth, Devon Are you a hands-on, organised, outgoing individual with excellent administration skills, strong computer literacy, and attention to detail?Could you thrive within a fast-paced team in a professional marine environment?If so, read on.Who will I be working for?Darthaven is a trusted name in the marine industry,...
-
Customer Service Agent
7 months ago
Plymouth, United Kingdom Auxillis Full time**Salary**: £24,687 pa + bonus up to £1,850 pa / £2,030 pa OTE **Weekly Hours**: 42.5 hours **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need...
-
Customer Service Agent
7 months ago
Plymouth, United Kingdom Auxillis Full time**Salary**: £25,351 pa + bonus up to £1,850 pa **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...
-
Receptionist and Customer Service
6 months ago
Plymouth, United Kingdom Pureserviced Full timeWe are seeking a Receptionist / Customer service agent based primarily at the Imperial Hotel near Plymouth Hoe, with some shifts potentially being based at our other sites within the sea front area of the city The key responsibilities include: - Inspecting our properties prior to check in to ensure they are guest ready - Welcoming our guests when they...
-
Customer Service Advisor
6 months ago
Plymouth, United Kingdom Vospers Full time**The Role** MG in Plymouth have an exciting opportunity for a service advisor to join the team on a full time, permanent basis. A service advisor you'll provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand values at all times. **Key Responsibilities &...
-
Customer Services Officer
6 months ago
Plymouth, United Kingdom LiveWest Full time**About The Role**: Are you experienced in **Customer Service** and **Administration**? Are you looking for a new opportunity in a growing and forward thinking organisation? If so, we want to hear from you. We have an exciting opportunity for you to join our Administration team as a Customer Services Officer in our **Plymouth Foyer**. You will enjoy being...
-
Service and Parts Operations Administrator
6 days ago
Plymouth, Plymouth, United Kingdom Darthaven Services Full timeAbout YouWe are looking for a highly skilled and experienced administrator to join our team as a Service and Parts Administrator. As a key member of our team, you will be responsible for providing exceptional customer service, processing customer orders, and maintaining accurate records.ResponsibilitiesProvide exceptional customer service via phone, email,...
-
Customer Service Representative
2 weeks ago
Plymouth, Plymouth, United Kingdom CV-Library Full timeJob SummaryWe are seeking an experienced Customer Service Representative to join our team in Exeter. This is a full-time position that offers a competitive salary of £24,500 per annum.The ideal candidate will possess excellent communication skills and the ability to handle customer inquiries with professionalism and poise. You will be responsible for...