Customer Services Officer

6 months ago

Plymouth, United Kingdom LiveWest Full time

**About The Role**:
Are you experienced in **Customer Service** and **Administration**? Are you looking for a new opportunity in a growing and forward thinking organisation? If so, we want to hear from you.

We have an exciting opportunity for you to join our Administration team as a Customer Services Officer in our **Plymouth Foyer**. You will enjoy being **customer facing** in a busy reception environment, greeting visitors to our Supported accommodation service. You will need to be flexible, adaptable, solution focussed and work to fast changing priorities.

As a Customer Services Officer, you will be responsible for providing a dynamic, high quality first point of contact service for callers and visitors into our offices and also the customers in our accommodation. You will work as part of a team providing an efficient, responsive and accountable administration service, working flexibly with customers, colleagues, plus a range of people who access this site.

This role is being offered on a **permanent, part time** basis, working **23.75 hours **per week (Monday - Friday, 8.30am - 1.15pm) and will be based in our **Plymouth Foyer**.

To be considered for the role of Customer Services Officer, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:
- Understanding of working with young people with complex needs.
- Experience of maintaining accurate records and record relevant information.
- Have a clear understanding of diversity within a role dealing with vulnerable people.
- Knowledge of office procedures and equipment.
- Previous experience of working in a housing association. (D)
- Effective communication skills.
- Ability to assess difficult situations and provide solutions.
- Experience of working with figures. (D)
- Basic understanding of spreadsheets and databases.
- Good IT (Microsoft Office) and record keeping skills.

All criteria is to be considered as essential, unless indicated as desirable. (D)

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.

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