Customer Service Supervisor

5 months ago


Plymouth, United Kingdom cmostores.com Full time

Full Time (37.5 hours) Permanent
- Monday to Friday only
- Shifts between 9am and 5pm
- Contract Type: Permanent
- Location: Plymouth, UK - Office based.
- Annual Salary: £24,500 basic plus monthly bonuses & Company Share scheme
- Hourly rate: £12.56

**The Role**
The position of the Customer Service Supervisor is responsible for **leading**, monitoring and **supporting** their team to meet their targets and ensuring team **objectives** are being met. They will help the team deliver the **highest levels** of customer service across all channels. The supervisor will be the second point of contact for escalated customer concerns and will have **exceptional customer service** and performance **management skills**.

As a supervisor, you will **lead your team** to deliver against agreed objectives and KPI’s and **engage** with customers, suppliers, and the wider business. General day to day duties include but are not limited to; being second point of contact for escalated complaints, completing regular **coaching** and delivering **feedback **to your team. You may be required to participate in **wider team activities**, ensuring all team **administrative tasks** are completed, and **to lead by example** bringing first class behaviours and a **positive helpful attitude** to your work.

**Requirements**:
**What are we looking for? Is it YOU?**

We’re also seeking a team player with a **positive attitude**, who embraces challenges with a **“can-do” mindset**. Someone with the ability to **multi-task **effectively with great attention to detail and always willing to go the extra mile.

Our **supervisor roles** are designed to support those also looking to take their **first step into a management role** so if you are an e**xceptional customer service agen**t with **great experience** and looking to move into a leadership role, we'd love to hear from you.

**Benefits**

**What about the benefits?**
- Starting salary of **£24,500.**:

- Monthly incentivised **bonus** scheme
- **Monday to Friday** office hours
- Access to our **24/7** Employee Assistance Programme
- Reward Gateway - access to **100s of discounts**, online and in-store
- 31 days holiday inclusive of **Bank Holidays**:

- Cycle to Work Scheme
- Optional Pension Scheme



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