Assistant Client Services Co-ordinator
2 months ago
**Team**
Kennedys' professional liability team deal with all areas of professional liability and handle claims of all sizes and complexity, including insurers who underwrite some of the world's largest financial institutions, global law firms, the 'Big Four' accounting firms, as well as insurers who underwrite regional, local and smaller institutions and firms.
**Key Responsibilities**
- Oversight of client reporting to support fee earners with data entry
- Ensuring the team are on track with reporting deadlines
- Co-ordinating helplines
- SLA compliance/billing
- Panel liaison
- Ensure a proactive approach is taken to carrying out all duties to maintain and improve client relations.
**Required experience**
- Excellent knowledge and experience of analysing technical data, including dealing with complex queries and presenting information to internal and external clients
- Working knowledge of SQL based reporting
- Excellent communication and relationship building skills, ideally developed in a partnership environment
- IT skills including Excel and Powerpoint coupled with demonstrable experience of delivering MI information using these technologies
- ser of Access, Excel, and PowerPoint
- Proven experience in managing high volumes of data and resolution of complex queries to completion and experience in process review and identifying process improvements
- Demonstrable experience of internal and external compliance
- Excellent communication and interpersonal skills with a confident telephone manner and strong writing skills
- Flexible and adaptable to deal with changing requirements, able to balance competing priorities
- Excellent analytical skills with good attention to detail both personally and for the team.
- Commitment to delivering a professional service to the highest standards with a strong focus on client service
- Proactive team player.
**About Kennedys**
Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,400 people worldwide across 44 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.
Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.
We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.
**What do we have to offer?**
We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.
Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable,straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.
We develop careers in an innovative and collaborative global environment, with our values at the core. We believe that supporting individual growth and development puts us in the best position to attract and retain talented individuals. Regardless of role or level, everyone has access to virtual learning to help you develop your skills, wherever you are in the world. A variety of other exciting opportunities are available including secondments to clients and our global offices as well as a comprehensive benefits package (details are available upon request).
We've created a culture based on client service, professional excellence, hard work and trust. We deeply value the relationships we build with our clients and we know that they value our warm, friendly human approach. We are here to provide answers, recommendations, strategy and tactics.
Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
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