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Service Desk Co-Ordinator

3 months ago

Manchester, United Kingdom Sudlows Full time
Due to the continued expansion of our Sudlows Service Desk Offering, we have an exciting career opportunity for an experienced and enthusiastic Project Co-Ordinator and planner. Sudlows, who work throughout the UK, have a growing portfolio of clients globally. We have over 200 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition.
The Role
The successful candidate will be a valued member of our Enterprise Services Department. We are currently looking to grow our business and this role is a key part to this vision. This role is to provide the business with coordination of resource and materials including client reports and day to day support to the project teams and other company departments where required, ensuring all tasks are carried out to the highest level of accuracy without delay.
Key tasks and Responsibilities
Overview
Assist with logistics including; agendas, actions and general administrative support for key business meetings on a weekly and monthly basis.
Co-ordinate and enable communication between all teams involved in project delivery
Regular liaison with the Health & Safety department to ensure high standards are met and project folders are updated
Manage, maintain and monitor key administrative processes such as; organisation charts, cost tracking, project team training schedule, all staff and management distribution lists.
Attend strategy and client meetings, take and distribute minutes and follow up action points with relevant team members.
Collating data to produce reports using MS Office suite
To support the team to maintain accurate, timely and legible records
To answer/deal with queries, both face to face and via the telephone in an appropriate and timely manner.
To maintain filing systems in line with organisations policies and procedures.
Support Operations Directors in all aspects of required work
Key Points
Working for multiple clients based in UK and around the world
Varied work streams for including data cabling, security and AV installations
Managing small works from start to finish
Completing complex close out documentation to be submitted to customers
Commercial awareness
Scheduling Resource – Internal and Sub- Contract
Procurement – working closely with suppliers
Customer facing – must be able to engage with customers at senior level
Working within a well structured team
Varied requirements for Microsoft software
Successful candidate to give valued add / new dynamic to the team
Busy/varied/demanding role
Personal Specification
Technical Skills and Qualifications
Proven experience in a project co-ordinator role, preferably in the construction industry
Ability to work to very strict service level agreements and understand the importance
Some technical / engineering knowledge would be an advantage
Ability to manage a heavy workload and conflicting demands, whilst consistently producing high-quality work to tight deadlines
Experience of liaising with colleagues from operational staff to senior director level, and the ability to manage upwards
First class communication skills, personal confidence and the ability to influence others
Intermediate to advanced Word, Excel and PowerPoint skills
Accurate data entry processing experience
Attention to detail
Planning and Organising
Ability to organise own workload
Ability to prioritise work and deliver to tight deadlines
Able to maintain accurate and timely records as required by the role
Ability to identify and can solve everyday job-based problems in liaison with the relevant project manager
Working with people
Able to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc
Understands how to encourage and influence people to get the best from them
Understands the needs of others and able to respond accordingly
Communication
Able to communicate factual information politely and courteously
Has everyday spoken skills e.g. telephone and face-to-face conversations
Has advanced written and numeric skills appropriate to the job
Able to listen, observe and report information to manager