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Client Care Co-ordinator

3 months ago

Manchester, United Kingdom The Wellbeing & Rehabilitation Co Ltd Full time

The Wellbeing & Rehabilitation Co Ltd is hiring 2 part time Client Care Co-Ordinator's.

v Are you passionate about EXCELLENT customer service?

v Do you have great IT SKILLS and confidence to use multiple software systems?

v Do you have a PASSION for health and wellness and want to be a part of delivering Wellbeing and Rehabilitation services of the highest quality across South Manchester and beyond?

v Are you ready for a new CHALLENGE and want to work in a thriving person-focused business that transforms peoples lives?

W&RC is recruiting to expand our dynamic and highly motivated team of experts.

The position is currently available at the Old Bank, 99 Palatine Road, West Didsbury, Manchester. Minimum of 16 hours per week worked over 3-4 days with a requirement to be flexible, to assist with holiday and sickness cover.

The role plays a key part in our patient/client journey and clinic reputation, supporting the team to ensure we deliver high quality customer service in our person-centred approach, to ensure the physical, mental and social aspects of our patients/clients health is always considered.

As our Client Care Co-Ordinator you will spend a lot of time helping both patients, clients and our clinical team to ensure each day runs smoothly. It’s a job that will keep you busy, but you’ll be working as part of a dedicated and approachable team.

Your duties will include:

- ensuring the clinic provides reliable top-level customer service
- assisting in management of day to day running of the clinic
- greeting visitors, maintaining appointments, taking payments, clerical work
- tracking availability and preparing patients before their visit
- organising rooms for clinical staff
- managing IT systems and assisting with social media
- addressing customer concerns
- supporting all clinic staff throughout the working day

Skills we require are:

- exceptional organisation skills
- high attention to detail
- excellent time management skills
- multitasking and working under pressure
- excellent written and verbal communication skills
- proficient in the use of social media to support business growth.
- pleasant demeanor and a wish to be part of the W&RC team.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**Salary**: dependent on experience

**Benefits**:

- Parking available, excellent transport links
- Company pension scheme
- 6.6 weeks annual leave, including bank holidays.
- Discounted treatments and exercise classes.

Schedule:

- Monday to Saturday - working rota will include 8am starts and evening until 8.30pm, Saturday finishing at 1pm. Days and hours to be discussed and agreed.
- Overtime opportunity.

**HOW TO APPLY**:
v Interviews will be held on Tuesday 23rd April 2024.

**Job Type**: Part-time

**Salary**: £11.44-£11.75 per hour

Expected hours: 16 - 20 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Work Location: In person

Application deadline: 19/04/2024