Dermatology Rota Co-ordinator

6 months ago

Manchester, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
**We can now offer a vacancy for a Dermatology Rota Co-ordinator, Band 3 for 26 hours per week to work at Salford Royal Hospital which is part of the Northern Care Alliance. The post is fixed term for 6 months.**

To provide an efficient and high quality service to meet the requirements of the Care Organisation and to support achieving its key access targets. To manage and co-ordinate clinic cancellations, backfill activity, re-align activity to areas of consultant supervision. To work in conjunction with the Dermatology Trainee lead to organise rota changes and backfill activity.

The post holder will be expected to liaise with senior clinical staff and outpatient nursing staff.

You will lead by example, by maintaining a high level of professionalism and respect at all times. You will demonstrate an excellent customer service manner through all channels of communication.

**Main duties of the job**:

- Ensuring full utilisation of both outpatient clinics and theatre sessions where applicable
- Ensure appointment bookings are maintained using the Care Organisation’s data Patient Tracking list (PTL)/PIVOT to monitor waiting times and within the parameters of the clinic schedules and that any potential booking difficulties are dealt with appropriately
- Adhering to the Booking rules and work instructions
- To ensure that appropriate confirmation letters are sent to patients with information regarding their appointment time, date and location and include any relevant preparation that may be required
- Be responsible for ensuring the effective use of slot types and ensure that lists are full and that they are in order of patient’s medical requirements and in accordance with the Care Organisation Policy
- Update 18 week information as required using the Patient Pathway Plus function and ensure that patients are seen in accordance with agreed targets
- Maintain high standards of data quality in all aspects of the role
- Undertake any other duties as requested by your Line Manager to ensure the smooth running of the Department

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Experience, Knowledge, Skills**:
**Essential criteria**:

- Previous experience of working within a team
- Experience of working in a customer care environment
- Office experience and knowledge of administrative procedures

**Desirable criteria**:

- PAS
- EPR

**Qualifications**:
**Essential criteria**:

- English & Maths GCSE or equivalent
- Customer care NVQ level 3 or equivalent experience
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.**

**Employer certification / accreditation badges**:

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