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Junior Customer Service Coordinator

4 months ago

Henfield, United Kingdom Premier Managed Technologies Group Ltd Full time

An excellent opportunity has arisen for a _**Junior Sales Administrator/Customer Service **_Coordinator_ to join a very well-established business based in **Henfield, West Sussex**.

This role will primarily involve liaising with customers, our internal team of engineers and suppliers, whilst providing administrative support in an accurate and timely manner to the sales team.

**Who we are**:
Founded in 1990, we are a forward-thinking supplier of managed print solutions based in Henfield, West Sussex. We have been operating in the marketplace for over 30 years and we offer a large range of products to suit the needs of any office in the local area. Our dedicated service support team provide our customers with a fast and dynamic response to any technical issues.

Phone: 01273 494913

**Main Duties of the Junior Sales Administrator / Customer Service Coordinator role**:

- Manage incoming technical support calls, log these into the company service management system & allocate to the relevant member of our technical team, providing them with detailed information about the nature of the call.
- Ensuring that customer or supplier account queries are promptly acknowledged and handled or are directed to the appropriate colleague.
- Receiving and processing orders from customers and sales staff using the company’s internal order management system.
- Using the appropriate on-line tools, regular monitor customers’ equipment to identify if any consumables are required & arrange shipping or delivery where appropriate.
- Using the company’s service management system, prepare sales orders and monitor stock availability to ensure prompt and on time dispatch of orders.
- Processing supplier invoices utilising both our service management system and accounts package.
- Customer service focus and ability to build rapport with clients and distributors
- Good organisation, time management and prioritisation skills
- Good communication skills and ability to communicate at all levels
- Ability to work in a team environment

The hours for the role are 9.00am to 5.00pm Monday - Friday, excluding public holidays.

Annual salary from £20K per annum including 20 days paid annual leave + bank holidays.

**Salary**: From £20,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Henfield: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: Customer service coordinator/Sales Administrator