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Customer Service Representative

7 months ago

Henfield, United Kingdom Cut My Full time

**Introduction**

At Cut My, we believe interior and exterior transformation should be easy, so we aim to provide a seamless and fuss-free experience when it comes to all things DIY. We provide an entirely personalised experience for all customers with precisely cut sheet materials.

Our company culture is defined by agility, creativity, and a fast-paced, demanding atmosphere. We foster an environment where autonomy and challenge are embraced, empowering our team members to take ownership of their work and push the boundaries of innovation. Our culture is characterised by a casual work attire, relaxed atmosphere, and lively energy. While we offer some flexibility with working locations occasionally, this is advertised as a full-time in-office role. This allows new team members to immerse themselves in our dynamic team environment, working alongside experienced colleagues, including our inspiring Founder, Managing Director, and key department heads, contributing directly to the heart of our operations.

**Summary**

As a Customer Service Representative at Cut My, you'll play a pivotal role in ensuring our customers receive exceptional support, further enhancing their experience with us. You'll be joining a team of four individuals in the Customer Experience department, working closely with sales, marketing, and digital teams to create seamless customer interactions and drive loyalty.

**Responsibilities**
- Collaborate with the sales and marketing teams to ensure consistent messaging and a unified customer experience.
- Proactively identify and address customer needs, offering personalized solutions and recommendations.
- Assist in developing customer support strategies to enhance overall satisfaction and retention.
- Actively contribute to team meetings, sharing insights, feedback, and suggestions for improvement.

**What We're Looking For**
- Excellent communication skills and a customer-centric mindset.
- Ability to thrive in a fast-paced, dynamic environment, delivering results with quick turnarounds.
- Eagerness to learn and grow professionally within a supportive team environment.
- Interest in understanding and improving our processes.
- Previous experience in customer service or related fields is a plus.

**Requirements**:

- Strong interpersonal skills with a focus on empathy and problem-solving.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in CRM software and switched-on when it comes to technology.
- Flexibility to work weekends or evenings as needed.
- Previous experience in e-commerce or related industries is preferred.

**Benefits and Salary**
- Salary of £26,000 per annum.
- Flexible working arrangements, including remote options.
- Opportunities for professional development and career growth.
- Collaborative and inclusive work environment.
- Workplace pension scheme and additional benefits.

**Join Our Team**

**Salary**: £26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person