Patient Experience Officer

3 weeks ago


London, United Kingdom Lewisham and Greenwich NHS Trust Full time

Do you want to help improve hospital services for patients, carers and families?

The poster holder will support the team as we obtain feedback and work to become better at listening, understanding and responding to what patients, carers, visitors and staff tell us.

The post holder will work directly with staff, patients and their carers and their families and need to be visible, accommodating, supportive and proactive.

It is an opportunity to input into, share ideas and support divisions to make service improvements.

The post holder will be assigned to divisions as the patient experience link and will support the analysis of patient experience data in a meaningful way that facilitates change to improve patient experience

Review of feedback, sharing of feedback with team leads and working with leads to review the feedback, share good practice and support service improvements.

Support listening events, forums and improvement projects. Review and develop patient surveys.

Support patient groups and local reviews.

The Patient Experience Team are a point of contact for patients and staff alike and work with staff across the Trust to help put the patient at the heart of everything we do. We are a team of five based on the Lewisham site. We work across both hospital sites to deliver the patient experience objectives.

There is the opportunity to work flexibly in line with the Trust policy.

We support, value and respect each other and have good working relationships with divisions, patient groups and external stakeholders.

We are a central point of contact for staff and patients and are a valuable resource to support and signpost to services. We also support staff to showcase service improvements in response to patient feedback.

This is a great opportunity to support the Trust in its drive to continually act on what patients, carers and the local community are saying and make improvements that will impact positively on patients’ experience.

You will have a tailored induction and support from the team.
- Accountable to the Head of Patient Safety and Experience and reporting to the
Patient Experience Manager
This is a patient facing role and requires the post holder to work directly with
patients and their careers and their families on a daily basis
Because it is patient facing the post holder will be expected to seek solutions where
the patient identifies a concern which should be addressed there and then
Ensure the patient experience is measured, monitored and improved.
Deliver successful projects to engage service users including local and national
projects and those required as part of the Trust and sector commissioners’
performance framework.
Work with the Divisions to ensure that successful service user engagement projects
are developed and delivered at a local level.
Report on patient experience data in a meaningful way that facilitates



  • London, United Kingdom Venn Group Full time

    **Full-time Temporary Contract Requirement** **Patient Experience Officer Venn Group is currently working with a reputable NHS organisation in London for a Patient Experience Officer to support the organisation. - Provide a central and visible point of contact for any service user requiring information or advice about the NHS or on health related matters -...


  • London, United Kingdom Healthwatch Ealing Full time

    **Patient Experience Officer (Across two Borough)** **Title**: Patient Experience Officer **Reporting to**: Operations Manager, Healthwatch Lewisham **Location**: Outreach work across boroughs of Lewisham and Bromley. Office base in Lewisham, SE23 2LB. **Salary**: £21,000 - £24,000pa **Hours**:37.5 hours per week **Holidays**:25 days, plus 8...


  • South East London, United Kingdom PATIENT TRANSPORT (UK) LTD Full time

    Applicants must have a Full, Valid and Clean UK Driving licence which they have held for longer than 3 years. The role will involve the applicant working as part of a 2 person crew to successfully manage and convey mental health patients between healthcare locations. Day Shift roles are available. Full training will be provided although applicants with...


  • London, United Kingdom HCA Healthcare UK Full time

    **_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._** **Location**: The Lister Hospital **Contract**: Permanent & full time - 37.5 hours/week on rotational shift basis - Monday through Saturdays **Salary**: £25,000 per annum dependent on skills & experience **Employment...


  • London, United Kingdom DocTap Full time

    **About Us** DocTap aims to provide convenient, expert, affordable, in-person GP services, whenever and wherever you need it. Since 2016, we have grown to be one of the leading GP and medical testing providers in London, having treated over 650,000 patients. **The Role** As a member of our Patient Experience Team you are at the forefront in making sure...


  • London, United Kingdom DocTap Full time

    **About Us** DocTap aims to provide convenient, expert, affordable, in-person GP services, whenever and wherever you need it. Since 2016, we have grown to be one of the leading GP and medical testing providers in London, having treated over 650,000 patients. **The Role** As a member of our Patient Experience Team you are at the forefront in making sure...


  • London, United Kingdom NHS South East London Integrated Care Board Full time

    Job summary This role will work in the corporate directorate to provide a responsive, flexible, customer focussed and reactive patient experience service (PALS) to meet the needs of patients, carers and their families. The post holder will use their own initiative, or with guidance from senior members of the patient experience team, to deal with and...


  • London, United Kingdom HCA Healthcare UK Full time

    **Location**: 12 Charles Clowes Walk, Nine Elms, London, SW11 7AN **& **The Lister Hospital **Contract**: Permanent & full time - 37.5 hours/week on rotational shift basis Monday to Friday 07:30-20:00 (8hr shifts 07:30-15:30 & 12:00-20:00) **Salary**: £25,000 per annum dependent on skills & experience **Employment Package**: We will look after you with...


  • London, United Kingdom Doctor Care Anywhere Full time

    **Who we are**: Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to radically transform the future of healthcare - and that all starts with our brilliant team. From doctors and designers to software developers and marketers - we’re proud of our people, who love working together to enhance patient...


  • London, United Kingdom HCA Healthcare UK Full time

    **_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._** **Location**: The Princess Grace Hospital **Contract**: Permanent & full time - 37.5 hours/week on rotational shift basis (between 07:00 AM and 17:30 PM - Monday to Friday) **Salary**: £25,000 per annum dependent on skills...


  • London, United Kingdom HCA Healthcare UK Full time

    **_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._** **Location**: The Harley Street Clinic **Contract**: Permanent & full time - Permanent & full time - varied shifts between a mix of early shifts (7:00-15:30) or (09:00 - 17:30) late shift & weekend (09:00-13:00) **Salary**:...


  • London, United Kingdom HCA Healthcare UK Full time

    **Location**:The Portland Hospital **Department**:Patient Access **Contract**:Permanent and full time 37.5 hours/week - Monday to Friday on rotational shift basis (07:00 AM to 18:00 PM) **Salary - **£25,000 to £27,000 depending on experience and skills **About the Role** We have a great opportunity for a Patient Access Officer to join our Self-Pay...


  • London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    This is a great opportunity to help improve services for patients, carers and families. The poster holder will support the team as we obtain feedback and work to become better at listening, understanding and responding to what patients, carers, visitors and staff tell us. You will be a key member of the team interacting with staff across the Trust to...


  • London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    As the post-holder, you will establish effective and trusted channels of communication with childbearing women, pregnant people and their families. You will ensure all midwives and neonatal nurses are aware of the services and pathways being developed and offered to support personalised patient experience improving in accordance with the Equity and Equality...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    The patient safety officer will support the Quality Improvement and Patient Safety (QIPS) Manager in all aspects of governance and safety across the directorate. This will include implementation of governance systems and processes, including maintenance of the directorate risk register, liaison with staff undertaking audits and assurance of compliance with...


  • London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    Maternity and Neonatal Patient Experience Lead As the post-holder, you will establish effective and trusted channels of communication with childbearing women, pregnant people and their families. You will ensure all midwives and neonatal nurses are aware of the services and pathways being developed and offered to support personalised patient experience...


  • London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    Job summary As the post-holder, you will establish effective and trusted channels of communication with childbearing women, pregnant people and their families. You will ensure all midwives and neonatal nurses are aware of the services and pathways being developed and offered to support personalised patient experience improving in accordance with the...

  • Lead Receptionist

    1 month ago


    London, United Kingdom London International Patient Services Full time

    Job Overview: We are looking for an experienced and enthusiastic lead receptionist to join our dynamic team. As the face of LIPS Healthcare, you will be an ambassador for our services offering both patients and consultants an excellent level of concierge and service. The main function of the role is to lead and support the clinical team to provide the...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Based in St Thomas' Hospital, with some home working, Evelina Children's Hospital Paediatric Allergy Department is looking for a new Patient Access Coordinator to join our busy administrative team. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of the children, young...

  • Patient Coordinator

    4 weeks ago


    London, United Kingdom Restorehairclinics Limited Full time

    **About us**: Our practice is a global centre of excellence, operating at the premium/exclusive end of the international hair restoration/transplant market. Our lead surgeon is a thought leader in the industry and recognised in global and UK hair transplant institutions as well as patient and industry forums. Most importantly we pride ourselves on...