Patient Access Officer

3 weeks ago


London, United Kingdom HCA Healthcare UK Full time

**Location**: 12 Charles Clowes Walk, Nine Elms, London, SW11 7AN **& **The Lister Hospital

**Contract**: Permanent & full time - 37.5 hours/week on rotational shift basis Monday to Friday 07:30-20:00 (8hr shifts 07:30-15:30 & 12:00-20:00)

**Salary**: £25,000 per annum dependent on skills & experience

**Employment Package**: We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

We have an exciting opportunity to join HCA UK, as our Patient Access Officer to provide a comprehensive range of patient administrative and coordination services within our private patient-exclusive facility. You will be part of an experienced team offering lots of support to focus on the patient journey.
- Duties will vary, but this role requires exceptional IT skills, accuracy and attention to detail to ensure our private patients are receiving a first-class patient experience and admissions and payments are operating seamlessly.
- This is a valued ‘hands-on;’ busy position to support the patients journey and respond promptly to patient and third-party requests, keeping all parties fully informed of any deviation to the patient journey.
- You will be heavily involved in operating our bespoke patient database, registering patients, and updating payment methods, including managing transactions and receipts and maintaining all private patient and financial records.
- Previous administrative experience, ideally in private healthcare, or healthcare patient bookings or admissions.
- Exceptional IT skills, accuracy and attention to detail.
- Able to multi-task, coordinate multiple priorities, meet deadlines and act on instruction quickly to support patients and consultants.
- Excellent customer service and communication skills.



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