Patient Access Officer Self-pay

3 weeks ago


London, United Kingdom HCA Healthcare UK Full time

**Location**:The Portland Hospital

**Department**:Patient Access

**Contract**:Permanent and full time 37.5 hours/week - Monday to Friday on rotational shift basis (07:00 AM to 18:00 PM)

**Salary - **£25,000 to £27,000 depending on experience and skills

**About the Role**

We have a great opportunity for a Patient Access Officer to join our Self-Pay department at the Portland Hospital.

As a Self-Pay Patient Access Officer, you will communicate effectively, positively and professionally with patients in order to facilitate their conversion from enquiry to a clinical consultation, test or admission/surgical procedure.

Dealing with self-pay patients, you will provide an overview of pricing options, and play a key role in ensuring that patients are supported with information from their initial inquiries, to consultations/medical procedures and finally after care such as billing, collection and refunding.

**PRINCIPAL DUTIES**:

- To lead the distribution of self-pay packages to patients, Consultants and Medical Secretaries.
- To produce self-pay quotes, ensuring these are responded to within 24 hours of receipt (48/72 for complex enquiries)
- Accurately record and track quotations and follow up on patient enquiries within 48 hours post consultation
- Provide statistical information regarding turnaround of quotations to bookings and maintain a daily record of self-pay enquiries, Utilise this data to produce accurate monthly reporting
- Understand and promote HCA / PGH available services and work with the appropriate people to streamline pathways, creating an effortless and desirable experience for Self-Pay patients.
- Build and maintain key relationships with internal and external stakeholders in order to increase self-pay revenue
- Act as a first point of contact for patient / secretary queries in relation to price / access to services, in order to ensure a smooth patient journey

**Ideally we are looking for someone with**:

- Previous experience in similar position, preferably within healthcare sales
- Strong understanding of hospital/healthcare industry
- High level of administration skills
- IT skills
- Proficient in all Microsoft Office packages, especially Excel and Word
- Excellent command of the English language, both written and verbal

If you would like to join HCA Healthcare UK as a Patient Access Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply.

LI-JA1



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