Maternity and Neonatal Patient Experience Lead

7 months ago

London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

As the post-holder, you will establish effective and trusted channels of communication with childbearing women, pregnant people and their families. You will ensure all midwives and neonatal nurses are aware of the services and pathways being developed and offered to support personalised patient experience improving in accordance with the Equity and Equality Guidance for Local Maternity and Neonatal Services.

You will provide the Division the intelligence on local data and service user experience and to support the development of a collaborative action plan to improve experiences of care for childbearing women and pregnant people and their families.

You will represents the Trust in engagement with the Maternity Voices Partnership (MVP), London Neonatal Operational Delivery Network, Local Maternity and Neonatal System, wider Integrated Care System and other relevant stakeholders.

You will lead on the allocation and oversight of any non-recurrent funding allocated via ICB /NHS England in relation to patient experience, in conjunction with the Director of Midwifery and Lead for Neonatal Nursing.

This new role will co-ordinate aspects of both quality and safety, in line with the maternity and neonatal Clinical Governance strategy and the overarching Trust’s Clinical Governance framework. This will include supporting patient experience and staff experience.

The post holder will implement a consistent approach to the management of concerns raised by patients and their families, and patient feedback, to preserve quality whilst meeting the trust deadlines. They will consider innovative ways to capture patient experience of treatment and care, analyse and prepare the data, and present feedback to local and divisional governance meetings.

They will work closely with the Quality, Governance, Operational and Corporate Management Teams and staff at all levels in the organisation and there will be a requirement to work both independently and as part of a wider multi-disciplinary team.

It is essential they have the skills required to analyse, interpret and present themes from concerns raised and complaints. They must be able to collate lessons learned, share and maintain a log of action plans and improvements via an action tracker.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

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