Maternity and Neonatal Patient Experience Lead

3 weeks ago


London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

As the post-holder, you will establish effective and trusted channels of communication with childbearing women, pregnant people and their families. You will ensure all midwives and neonatal nurses are aware of the services and pathways being developed and offered to support personalised patient experience improving in accordance with the Equity and Equality Guidance for Local Maternity and Neonatal Services.

You will provide the Division the intelligence on local data and service user experience and to support the development of a collaborative action plan to improve experiences of care for childbearing women and pregnant people and their families.

You will represents the Trust in engagement with the Maternity Voices Partnership (MVP), London Neonatal Operational Delivery Network, Local Maternity and Neonatal System, wider Integrated Care System and other relevant stakeholders.

You will lead on the allocation and oversight of any non-recurrent funding allocated via ICB /NHS England in relation to patient experience, in conjunction with the Director of Midwifery and Lead for Neonatal Nursing.

This new role will co-ordinate aspects of both quality and safety, in line with the maternity and neonatal Clinical Governance strategy and the overarching Trust’s Clinical Governance framework. This will include supporting patient experience and staff experience.

The post holder will implement a consistent approach to the management of concerns raised by patients and their families, and patient feedback, to preserve quality whilst meeting the trust deadlines. They will consider innovative ways to capture patient experience of treatment and care, analyse and prepare the data, and present feedback to local and divisional governance meetings.

They will work closely with the Quality, Governance, Operational and Corporate Management Teams and staff at all levels in the organisation and there will be a requirement to work both independently and as part of a wider multi-disciplinary team.

It is essential they have the skills required to analyse, interpret and present themes from concerns raised and complaints. They must be able to collate lessons learned, share and maintain a log of action plans and improvements via an action tracker.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.



  • London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    Maternity and Neonatal Patient Experience Lead As the post-holder, you will establish effective and trusted channels of communication with childbearing women, pregnant people and their families. You will ensure all midwives and neonatal nurses are aware of the services and pathways being developed and offered to support personalised patient experience...


  • London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    Job summary As the post-holder, you will establish effective and trusted channels of communication with childbearing women, pregnant people and their families. You will ensure all midwives and neonatal nurses are aware of the services and pathways being developed and offered to support personalised patient experience improving in accordance with the...


  • London, United Kingdom NHS England Full time

    Job summary An exiting opportunity has arisen to join the London Regional Maternity Team as Quality and Safety Lead Midwife. We are looking for a credible, knowledgeable, dynamic, and innovative midwife with excellent communication and interpersonal skills to support the Regional Chief Midwife in building and sustaining safe, high quality maternity...


  • London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    The Neonatal Unit cares for parents who have often been through a traumatic experience so you will need to build trusting relationships and start to prepare them from admission to confidently go home. You will ensure that parents are prepared to take home their baby - often with complex needs, possess good communication skills to liaise with community...


  • London, United Kingdom North Middlesex University Hospital NHS Trust Full time

    This role entails providing friendly and approachable administrative services for patients attending our neonatal department. The Sunrise Neonatal Unit includes an main entrance and secondary administrative area, with the postholder based on the former, and the latter used by the clinicians during their shifts. The postholder would be responsible for, and...

  • Remote Quality Lead

    6 days ago


    London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    You will ensure all midwives and neonatal nurses are aware of the services and pathways being developed and offered to support personalised patient experience improving in accordance with the Equity and Equality Guidance for Local Maternity and Neonatal Services. You will provide the Division the intelligence on local data and service user experience and...


  • London, United Kingdom NHS South East London Integrated Care Board Full time

    Job summary Clinical and Care Professional Leads support south east London-wide and borough programmes of work, therefore, there is an expectation that you currently work within south east London, and for borough based roles, within that borough. The Maternity Clinical Care Professional Lead for the Children & Young Person Alliance (CYPA) plays a...


  • London, United Kingdom NHS South East London Integrated Care Board Full time

    Job summary The Maternity Clinical Care Professional Lead for the Children & Young Person Alliance (CYPA) plays a pivotal role in advancing the health and care system women and birthing people accessing maternal services across Lambeth. This leadership position demands strategic oversight and clinical expertise to foster integration, ensure high...


  • London, United Kingdom NHS England Full time

    Job summary The National Maternity Lead for Equality will use their midwifery registration, experience, knowledge, and skills to work collaboratively across the NHSE Maternity Neonatal programme team and with the Chief Midwifery officer to deliver the objective of the 'Three year delivery plan' to improve equity for mothers and babies. This will be...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    We are looking to recruit an experienced Neonatal Practice Facilitator to join our team of Neonatal Educators within our Neonatal Intensive Care environment at Chelsea and Westminster Hospital. The NICU at Chelsea and Westminster Hospital is a state-of-the-art, purpose-built 36-cot Neonatal Intensive Care Unit that provides level 3 critical care to babies...


  • London, United Kingdom St George's University Hospitals NHS Foundation Trust Full time

    The views of our local communities and people who use our services are important to us. We want to know when things have gone well, but also when we don’t get things right, so that we can learn and improve. Led by the Group Associate Director of Patient Experience, the Patient Experience Team covers national surveys, local surveys, learning from...

  • Lead Nurse

    2 weeks ago


    London, United Kingdom Croydon Health Services NHS Trust Full time

    Croydon University Hospital offers a unique opportunity to be a part of a remarkable chapter in healthcare--a one-year secondment that promises both challenge and fulfilment. As our Neonatal and Transitional Care Matron, you'll be entrusted with the guardianship of the tiniest lives--the ones who arrive too soon, their eyes wide with wonder, their lungs...


  • London, United Kingdom St George's Healthcare NHS Foundation Trust Full time

    Job summary The appointee will participate in the delivery of safe, high quality neonatal services for local and network babies as outlined by British Association of Perinatal Medicine (BAPM), the NHS Long Term Plan and the Consultant Contract. The postholder will have special interests and expertise to complement that of the consultant group. ...


  • London, United Kingdom Whittington Health NHS Trust Full time

    Please see the full Job Description and the Persons Specification for further details about the job role. Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    We have exciting opportunities for 5 Junior Clinical Fellows to join our a Neonatal team at Chelsea and Westminster Hospital from **4 **th September 2023. _Our out of training clinical fellows are employed visa the 2002 Doctors agreement. _ **Who are we?** We are a busy neonatal unit and one of the two lead perinatal centres in the N.W London Perinatal...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    The patient experience co-ordinator will provide coordination, support and administrative skills to the patient experience team. The post holder will work as a key member of the patient experience team and will be responsible for managing and maintaining core documentation, information and reporting for the Patient and Public Engagement and Experience...


  • London, United Kingdom Whittington Health NHS Trust Full time

    Are you passionate about patient engagement and improving the service experience for our patients and their carers? This is an exciting opportunity to lead our Patient Experience Services and drive forward the Patient and Carer Experience Strategy at Whittington Health working closely with our patients, staff and external stakeholders such as...


  • London, United Kingdom Hca Cancer Network Full time

    We’ve been made aware recently of individuals impersonating HCA Healthcare UK colleagues as part of a fraudulent job scheme. Please be aware that HCA Healthcare UK would never ask for payments to secure a job offer, visa or work permit. If you are ever in any doubt about the validity of your job application / offer you can contact our recruitment team...

  • Project Officer

    4 weeks ago


    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Project Officer - Maternal Medicine Network Fixed Term appointment - 18 months Please note that this is a Maternal Medicine Network role and will be hosted by the employer, Guy’s & St Thomas’ NHS Foundation Trust. We are seeking a dynamic Project Officer to work across the Maternal Medicine Network (MMN) for SEL. The post holder will oversee the...

  • Lead Receptionist

    4 weeks ago


    London, United Kingdom London International Patient Services Full time

    Job Overview: We are looking for an experienced and enthusiastic lead receptionist to join our dynamic team. As the face of LIPS Healthcare, you will be an ambassador for our services offering both patients and consultants an excellent level of concierge and service. The main function of the role is to lead and support the clinical team to provide the...