Patient Experience Coordinator

3 weeks ago


London, United Kingdom Doctor Care Anywhere Full time

**Who we are**:
Thanks for stopping by We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to radically transform the future of healthcare - and that all starts with our brilliant team.

From doctors and designers to software developers and marketers - we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP by video or phone, anywhere in the world.

Our story started back in 2013, but as we continue to rapidly grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated, hard-working and ready to dream big - while having lots of fun at the same time - then we want to hear from you today

**Your new role**:
We are seeking confident and eager Patient Experience Coordinators to join our growing and friendly team and a very busy time of growth at Doctor Care Anywhere. This is a remote working role and our current team are spread across England, Wales and Scotland.

This is an exciting customer facing role where you will be responsible for taking and resolving customer service enquiries. You'll learn a varied and diverse array of skills working to provide support for our patients in a number of different ways.

Working 37.5 hours per week, shift pattern between 7am - 9pm 5 days per week (including weekends)

**_ Start date - February 27th 2023_**

**Requirements**:
**The key tasks in your new and exciting role with us**:

- Basic tech-trouble shooting
- Manage consultant referrals
- Contribute to other business areas such as GP panel management and performance reporting
- Assist Account Management and Product Development teams with various projects

**Hopefully a description of you and your experience**:

- Previous experience of working in a customer service environment working to SLA's and KPI's
- Confident, diligent, self-reliant problem-solver
- Quality-focused individual
- Enthusiastic, proactive and ambitious
- Have excellent written and verbal communication (especially telephone manner)
- Proficient business administration/computer skill
- Promote a culture of patient - centered and good professional practice relating to the safeguarding of adults, young person’s and children at risk
- Actively implement safeguarding protocols for children, young persons, and vulnerable adults and to know who to refer to and how to escalate concerns about radicalisation
- To ensure that provisions in relation to all Mental Health Legislation including the Mental Health Act 2007, Mental Capacity Act 2005), are implemented in accordance with the legislative requirements, Codes of Practice requirements and National and Government Guidance

**Benefits**

**Why you want to work here**:
We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us When you’re part of the team you will have access to:

- Free Private Medical Insurance (savings on vision and dental care plus 40% off Nuffield Health gym membership)
- Doctor Care Anywhere subscription for you + 5 members of your friends or family
- Company bonus
- 33 days holiday (bank holidays included)
- 4 x charity days a year
- Birthday Day Off
- Enhanced Maternity and Paternity pay
- Life Assurance
- Bike2Work scheme
- Cross-team collaboration opportunities in an autonomous environment
- Remote / Flexible Working with contribution towards home set up and your laptop provided
- Range of Development opportunities including learning and progression
- Pool Table, PlayStation and karaoke machine



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