Patient Experience Coordinator

7 months ago

London, United Kingdom Doctor Care Anywhere Full time

**Thanks for stopping by We’re Doctor Care Anywhere**: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare - and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers - we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ANP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you

**Your new role**:As a Patient Experience Coordinator, you'll play a pivotal role in our customer-centric approach within our customer contact centre. Your day-to-day will involve engaging with our patients, resolving customer service enquiries, and assisting with their needs whilst creating that friendly space. You will provide support for our patients, service partners and clinical colleagues through a variety of contact methods, predominantly telephone, as we strive to achieve first contact resolution.

This role gives you a chance to broaden your skills and make a positive difference in the lives of our patients. If you're a confident and eager individual who thrives in a dynamic environment, adapting to varied tasks and challenges then we'd love to hear from you.

This remote role offers flexibility, allowing you to join our team from the comfort of your own space. You will work a 37.5-hour workweek within a rolling shift pattern spanning business hours (from 7 am to 9 pm) throughout the week, including weekends. You'll be working five days a week, ensuring our patients' needs are met promptly and efficiently.

**_ Salary: £25,000_**

**_ Application deadline: 29th March _**

**Requirements**:
**Key accountabilities/ responsibilities**:

- Handle customer service inquiries related to membership, appointments, and prescriptions via telephone and various communication channels.
- Provide guidance to customers on how to navigate our primary customer app and website.
- Assist with managing medical referrals and organizing medical documentation.
- Work towards achieving targets and Key Performance Indicators (KPIs) aligned with overall business and departmental objectives, as well as personal performance goals.
- Collaborate with other departments to support patient inquiries and represent the Patient Experience Team.
- Participate in projects and inquiries with our Product Development teams to contribute to the growth and improvement of our service.
- Champion a culture of quality and precision in all interactions, ensuring every touchpoint with patients meets or exceeds DCA's standards.
- Collaborate closely with team members to share insights, best practices, and collectively enhance patient experiences.
- Maintain accurate records of customer interactions, gather feedback, and generate insightful reports to aid in decision-making and service improvements.
- Promoting a culture of patient - centred and good professional practice relating to the safeguarding of adults, young person’s and children at risk
- Actively implement safeguarding protocols for children, young persons, and vulnerable adults and to know who to refer to and how to escalate concerns about radicalisation
- Ensure that provisions in relation to all Mental Health Legislation including the Mental Health Act 2007, Mental Capacity Act 2005), are implemented in accordance with the legislative requirements, Codes of Practice requirements and National and Government Guidance

**Skills and Experience**
- Demonstrated track record of successfully meeting personal and business targets and Key Performance Indicators (KPIs) within a contact centre or similar environment, as evidenced during the interview process.
- Extensive background in customer service, highlighting strong empathy and a dedicated commitment to customer satisfaction, as demonstrated in interview discussions.
- Confident, diligent, and self-reliant individual with a pragmatic approach to problem-solving, focused on delivering effective solutions.
- Committed to achieving Customer Service Excellence, with a proactive and enthusiastic attitude towards addressing customer needs.
- Possess excellent written and verbal communication skills, including a polished telephone manner.
- Proficient in business administration and IT, with confidence in using Microsoft programs, capable of working autonomously and conducting primary IT troubleshooting steps.

**Benefits**

We understand the importance of good health and happiness for

  • Patient Experience Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Optical Express Full time

    About UsOptical Express is a leading provider of eye care services, dedicated to delivering exceptional patient experiences. Our team is passionate about making a difference in our local communities through charitable and environmental projects.Job RoleWe are seeking an experienced Patient Experience Coordinator to join our team. As a Receptionist/Patient...

  • Travel Experience Coordinator

    1 week ago

    London, Greater London, United Kingdom NVE Experience Agency Full time

    NVE Experience Agency is a world-class experiential marketing agency and event production company. Our goal is to create unforgettable experiences that connect brands with people, ideas, and trends.Job Overview:This role involves supporting the delivery of events and projects from start to finish. You will be responsible for coordinating travel arrangements,...

  • Patient Experience Manager

    1 week ago

    London, Greater London, United Kingdom American Hospital Dubai Mea Full time

    Job DescriptionThe Patient Experience Manager is responsible for ensuring that our patients receive exceptional care and attention throughout their journey with us. As a key member of our team, you will be responsible for coordinating and managing all patient bookings, while providing outstanding customer service.Key ResponsibilitiesPatient Booking and...

  • Patient Experience Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Optical Express Group Full time

    Company OverviewAt Optical Express, we strive to make a positive impact on our patients' lives by providing exceptional eye care services. Our team is dedicated to delivering outstanding clinical outcomes and investing in our people and technology.We believe in creating a supportive and respectful culture, where everyone feels valued and empowered to...

  • Patient Experience Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Optical Express Full time

    About UsAt Optical Express, we are focused on delivering exceptional patient care and outstanding clinical outcomes. We invest in our people and technology to provide the best possible experience for our patients.Company OverviewWe support each other, respect each other and are committed to a culture of care, trust and integrityJob Description:Building...

  • Patient Coordinator

    7 months ago

    London, United Kingdom Imperial College Health Centre Full time

    Imperial College Health Centre are hiring for a Patient Coordinator to join the team. **Job Type**: Full-time, Permanent **Salary**: £12.72-£14.31 per hour depending on experience **Introduction** The main parts of the role include; - Signposting patients to internal and external health services. - Manage patients according to need and troubleshooting...

  • Patient Coordinator

    7 months ago

    London, United Kingdom Imperial College Health Centre Full time

    Imperial College Health Centre are hiring for a Patient Coordinator to join the team. **Job Type**: Full-time, Fixed Term Contract for 1 Year **Salary**: £12.72-£14.31 per hour depending on experience **Introduction** The main parts of the role include; - Signposting patients to internal and external health services. - Manage patients according to need...

  • Patient Experience Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Optical Express Full time

    Job DescriptionBuild strong relationships with patients and communicate effectively prior to and following their treatmentAssist in patient consultations and provide clear guidance on treatment options

  • Patient Coordinator

    6 months ago

    London, United Kingdom Integro Medical Clinics Full time

    **About Us** Integro Clinics exists to offer hope where traditional clinical approaches to medical issues have failed. We have a team of leading consultants in pain medicine, psychiatry, oncology, women's health spinal pain, palliative medicine and other conditions, who provide patient centric high quality medical care that is effective, appropriate, timely...

  • Patient Coordinator

    6 months ago

    London, United Kingdom Nova Clinic Full time

    Are you passionate about delivering exceptional customer service in the world of aesthetics? Nova Aesthetic Clinic, a market-leading cosmetic company based in London Greenwich, is excited to announce a vacancy for the position of Clinic Patient Coordinator Manager. **About Nova Aesthetic Clinic**:Nova Aesthetic Clinic is at the forefront of the cosmetic...

  • Patient Coordinator

    7 months ago

    London, United Kingdom My-iClinic Full time

    We have an exciting opportunity for a full time Patient Pathway Coordinator that is reliable, honest and hard-working, to join our dynamic team at this unique Private Eye Hospital and Eye Laser surgery centre. - Will be the first point of contact for our patients therefore a professional, enthusiastic, outgoing personality is a prerequisite for this...

  • Patient Experience Specialist

    2 weeks ago

    London, Greater London, United Kingdom The London Clinic Full time

    Job Title: Patient Experience SpecialistThe London Clinic is seeking a dedicated individual to join their team as a Patient Experience Specialist. This role plays a vital part in ensuring that patients receive the highest level of care and service during their stay at the clinic.About The London ClinicThe London Clinic is a leading private hospital in...

  • Patient Care Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Griffin Fire Full time

    Patient Care CoordinatorWe are seeking an organized and compassionate Patient Care Coordinator to join our team at Griffin Fire in London. As a valuable member of our healthcare support staff, you will coordinate and deliver high-quality patient care and support.The estimated annual salary for this position is £27,000 - £38,000, reflecting the importance...

  • Patient Coordinator

    7 months ago

    London, United Kingdom One Skin Clinic Full time

    **About us** Previous experience in sales, ideally some knowledge of skin care brands and previous work in aesthetic clinic required. **Job Type**: Part-time **Salary**: £12.00-£15.00 per hour Expected hours: 15 - 25 per week **Benefits**: - Flexitime Supplemental pay types: - Bonus scheme - Commission pay Work Location: Hybrid remote in...

  • Patient Coordinator

    6 months ago

    London, United Kingdom The Devonshire Clinic Full time

    The Devonshire Clinic is seeking an organised and motivated Patient Pathway Coordinator to join our busy team The Devonshire Clinic is a private dermatology clinic situated in the centre of the Harley Street Medical district in London. Our team of highly experienced dermatologists provide specialised treatment solutions across our three core specialities -...

  • Patient Care Coordinator

    3 weeks ago

    London, Greater London, United Kingdom CV-Library Full time

    Patient Care Coordinator Job Description:This exciting opportunity at CV-Library involves coordinating patient care services and ensuring that patients receive the highest level of care. As a Patient Care Coordinator, you will work closely with the healthcare team to develop and implement care plans that meet the unique needs of each patient.Main...

  • Patient Coordinator

    3 days ago

    London, United Kingdom CREATE Fertility Full time

    **ABOUT US** CREATE Fertility is one of the leading IVF and fertility treatment providers with centres across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in new innovation. We are led...

  • Patient Experience Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Nuffield Health Full time

    Job DescriptionWe are seeking an experienced Clinical Service Concierge to join our team at Nuffield Health's corporate onsite location in the City of London. As a key member of our reception team, you will provide a professional and welcoming service to patients and clients, ensuring that their needs are met and exceeded at all times.

  • Patient Care Coordinator

    4 days ago

    London, Greater London, United Kingdom Permanent Hire Ltd Full time

    Career OpportunityPermanent Hire Ltd is seeking an experienced Patient Care Coordinator to join our team. In this role, you will be responsible for coordinating patient care, supervising junior HCAs, and maintaining accurate patient records.The estimated salary for this position is £29,000 - £33,000 per annum, depending on qualifications and...

  • Patient Coordinator

    3 days ago

    London, United Kingdom InHealth Ltd Full time

    Job title: Patient Coordinator **Salary**: £21,000 to £23,000 Hours: Monday-Sunday, 37.5 hours per week, typically working 5 x 7.5 hour shifts a week Location: UCLH