Patient Coordinator

6 months ago


London, United Kingdom My-iClinic Full time

We have an exciting opportunity for a full time Patient Pathway Coordinator that is reliable, honest and hard-working, to join our dynamic team at this unique Private Eye Hospital and Eye Laser surgery centre.
- Will be the first point of contact for our patients therefore a professional, enthusiastic, outgoing personality is a prerequisite for this position
- Excellent command of the English language both oral and written.
- Excellent presentation and attention to detail.
- Team player.
- Flexible, organised, approachable and proactive.
- An element of multi skilling applies to this role

**Duties**:

- Booking patients appointments (consultations, post-operative checks and surgery)
- Preparing consultations/post op notes notes.
- Collect payments for surgeries, consultations and keep accurate record and provide receipts for patient.
- Maintaining and developing relationship with optometrists network.
- Ensure all cash payments/cheque and credit card slips handed to manager for safe keeping on daily basis
- Open and close the clinic with appropriate security measures
- Observe patient confidentiality at all times

Admin duties
- It is essential that you are confident with Microsoft office - Outlook, Excel and Word and are able to use this as required
- To collect and dispatch post, prepare letters and documents, receive and sort mail and deliveries
- To maintain the customer database; invoice, collect and properly account for payments collected from patients.
- Ensure security and confidentiality of data
- Maintain stock and supplies of stationeries
- Assisting the employer in any other reasonable administrative tasks related clinical practice
- Ensure that all patient records at are completed and correspondence sent to referrers in a timely manner and correctly before filing them in an efficient, tidy and secure manner (paper and electronic)
- We have quarterly educational and sales events for doctors and optician - this requires timely dissemination of information and feedback and to attendees and follow up calls for which training would be provided.
- You would be expected to participate in the clinics quarterly sales /educational events which take place at 6-9pm approx. 4 times a year. Ample notice of event dates is published.
- Liaise with referring clinician and opticians’ reception/secretary as needed.
- To undertake ad-hoc tasks

Scheduling
- Work with staff to ensure there is no conflict of schedules around patient consultations.
- Give adequate notice for leave (see policy) and plan leave by liaising with other admin/reception staff to ensure that reception is always covered.

Hours range between 8.30am to 8pm on Monday to Friday

plus one late finishe (9pm) per month and 1 Saturday (9am - 2pm) per month

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Patient Coordinator: 1 year (required)

Work Location: In person

Reference ID: Patient Pathway Coordinator


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