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Care Coordinator

3 months ago

Camberley, United Kingdom Melody Care Full time

**About us**

Melody Care is a multi-award winning family-run business with over 10 years’ experience. We provide the highest quality care in our community, with over 3,000 client visits per week and 140 Professional Carers and Care Managers in four branches across Surrey and Hampshire.

Melody Care is a quality, trusted, and award-winning provider of home care services **in and around Surrey & Hampshire. **We are currently recruiting **a Care Coordinator **to join our established team in **Camberley & Frimley;**

**Melody Care Benefits**
- Salary to be negotiated
- We will welcome your input on new ideas, innovation and growth
- Loyalty Bonus
- Birthday Bonus
- Opportunity for professional development
- A supportive management team
- 28-day holiday allowance
- 45p mileage cover
- Pension scheme
- Mental Health and Wellbeing Support Programme.
- Amazing Referral scheme

**If you have experience in domiciliary care and are looking for your next career move we would absolutely love to hear from you.**

As a **Care Coordinator**, you will;
- Help maintain & develop the growth & operation performance of your branch;
- Lead by example, working in partnership with staff to safeguard our clients and Professional Carers at all times whilst supporting the Registered Branch Manager to operate a safe and effective service;
- Ability to think on your feet and make a commitment to see things through and get the best outcomes for the people you support;
- Show commitment to your team by supporting new initiatives and making recommendations for continuous improvement;
**Your day to day activities will include;**
- Be responsible for the scheduling of our Professional Carers across the area
- Manage communication on a daily basis ensuring all calls across the area are covered and attended;
- Support team members across the area and where possible ensure all schedules are covered by matching Professional Carers with clients’ needs while meeting their preferences in regards to days, times and duration of visits;
- Participating in the on-call service which will change with the needs of the business;
- Lead by example ensuring that any reasonable requests are acted upon and any concerns or complaints are promptly investigated and dealt with appropriately;
- Deal with daily enquiries from new and existing clients and signpost or provide information about other professional services that may be required;
- Providing quality support to the clients, the office team and all Professional Carers;
- Record staff sickness, absence & holidays;
- Cover care calls when necessary in cases of urgent need;

**Benefits**:

- Casual dress
- Company pension
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus

Licence/Certification:

- UK driving license (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person