Sales and Customer Administrator
7 months ago
**PETROINEOS: Refining Our Talent - Developing Your Future**
We are looking to recruit a **Sales & Customer Administrator** on a **Permanent Full Time** basis (37.5 hours per week) to join the Commercial Team at our Grangemouth site.
The post holder will work alongside the Customer Support Coordinator to be the first line of engagement with customers of Petroineos Fuels Ltd, the company representing the Marketing activities of the Petroineos Grangemouth Refinery with responsibility for first line Customer Care, delivery of bunker fuel into the HGV network and Credit Control.
**Purpose of the role**
The position will be heavily focused on daily customer contact to ensure that all aspects of the Customer Offer are communicated effectively, all deliveries are made efficiently and that all payments due are made in an accurate and timely manner. Daily customer contact will encompass the full order to cash cycle from product nomination, sales monitoring, to receipt of cash in the Petroineos bank account.
**Key Skills/Experience**
- Highly developed communication skills and customer service approach. Must be confident and comfortable in talking to customers at all levels, showing initiative and diplomacy.
- Influencing skills, especially related to telephone interactions.
- High level of attention to detail.
- Experience in the logistic field at coordinator level
- Able to work to strict deadlines and tight timescales with the minimum of supervision.
- Proven ability to work well in a team in order to co-operate with and to cover for others who will be working in different areas.
- Self-starting, motivated and inquisitive.
- Knowledge of SAP an advantage.
- Knowledge of Credit control procedures.
- Ability to work to defined goals and targets.
- Able to communicate with all levels up to Board Level.
- At least 3 years’ experience in a Customer contact environment.
**Requirements**:
In addition to a competitive salary, there are many other benefits including:
- Company pension scheme
- Employee discount scheme
- Cycle-to-work scheme
- Free on-site parking
- Staff restaurant
- Agile working
- Discounted private health care
The salary for this role is up to £30k dependant on experience.
Please note right to work must be established if an offer of employment is made.
**Job Type**: Permanent
**Benefits**:
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- On-site gym
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
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