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Endoscopy Administration Coordinator

4 weeks ago

Ashford, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

The Endoscopy Administration Team are looking for a dedicated, enthusiastic, dynamic and competent individual to join their innovative, forward thinking, passionate team who strive to ensure patient care is at the forefront of our service.

We are looking for an individual with a wide range of skills to enhance our highly skilled workforce and deliver high quality, patient centred care.

The post holder will support and assist in the effective running of the Endoscopy Unit and on a day to day basis working collaboratively as part of a team and working confidently as an individual. The successful applicant must be hardworking, flexible, adaptable to the ever changing and fast paced environment and be able to work and build relationships and liaise with colleagues at all levels, all directorates and disciplines to achieve and meet the required targets.

We are a friendly, motivated and supportive department, ensuring a positive patient experience through the delivery of high standards of patient care.
- You will have day to day responsibility for booking patients, have an in-depth understanding of waiting list management and booking procedures and will manage the endoscopy waiting list ensuring compliance with local and national targets and policies and procedures.
- You will be required to participate in a shift system which will incorporate working hours of
- The Endoscopy Administration Team consists of four endoscopy co-ordinators, a receptionist and a clinic preparation clerk who work very closely with the nursing team within the department
- Deal with queries, visitors and telephone enquiries in a helpful, courteous and efficient manner. Deal efficiently and politely with patients who have to have their endoscopy appointments rearranged
- Provide advice, information, and guidance to patients and relatives regarding endoscopy appointments and general queries about waiting list management and direct any queries about the procedure itself to nursing staff
- Undertake mandatory and other training as deemed necessary and participate in the training and induction of new staff

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.

We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has producedCOVID-19 vaccine communication materials.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

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