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Receptionist

4 months ago

Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time
Provide an efficient reception service to patients as they enter the Endoscopy Unit.

Maintain a high standard of customer service when dealing with patients, relatives, visitors and staff within the Endoscopy Department.

Use the relevant systems to correctly input data following guidance by the Trust's policies and protocols.

Ensure efficient communication to all internal and external stakeholders.

To meet and greet patients who arrive in the Endoscopy unit, making them feel welcome and comfortable. Tracking information on the relevant internal systems and adhering to any patient requests in a helpful and courteous manner.

  • To update the patient administration system for the purpose of inputting data to track patient pathways and extracting, amending and updating data
  • To make followup appointments for patients from clinic on Allscripts in realtime, ensuring that patients leave the department with their new appointment, all documentation and preparations if required
Open, date-stamp and distribute post appropriately.

To ensure patient pathways are managed inline with the Trust's access policy and reflected accurately on internal systems.


We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000.

We also provide specialist services for Kent and Medway.

We care about our patients and our people.

We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike.

With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.

For further details with regards to this vacancy opportunity, please see the attached Job Description and Person Specification.