Customer Service Team Leader

3 months ago


Newbury, United Kingdom Novuna Full time

Do you have an eye for detail and an analytical mindset? Do you enjoy working in a fast-paced environment? Looking for a role where you'll be able to develop your leadership experience and people management skills?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 15 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

Reporting to the Customer Service Manager for our SME and Corporate channel, you'll be leading a team of Reporting and Admin Executives. This is a team where the pace is fast and there's pressure to turn things around quickly.

Attendance of the Newbury office will be required for the first 3 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 2 days per week in the office.

**Some of your key duties will include**:

- Leadership and people management of a team of Reporting and Admin Executives
- Helping to nurture great customer and stakeholder relationships
- Acting as a point of escalation for complex issues and cases
- Proactively managing workload, ensuring that KPI's and SLA's are met

What are we looking for?

You've got great people management skills and are comfortable in a fast-paced role with deadlines and KPIs to meet.

Also, we're looking for the following:

- Analytical mind when it comes to statistics, data and reporting
- Results-oriented mind-set
- Great interpersonal and communication skills
- High degree of proficiency in Microsoft Office, particularly Excel
- Excellent written and verbal communication skills
- Self-organised and able to plan and prioritise workloads to tight deadlines

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid



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