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Customer Service Team Leader

2 months ago

Newbury, West Berkshire, United Kingdom Stryker Full time

Become a Key Player as a Customer Service Team Leader

We are seeking a skilled professional to oversee our ProCare Customer Service division at Stryker. In the role of Customer Service Team Leader, you will be instrumental in guiding a team of Customer Service Representatives and Specialists to provide outstanding service and support to our clientele.

Your Key Responsibilities:

Guide and support the ProCare Customer Service teamOversee daily operations to ensure high performanceAddress and escalate complex customer inquiriesDevelop and implement customer service strategies and objectivesEnsure adherence to quality standards and optimize resource distributionWork collaboratively with other departments to enhance processes

Qualifications:

Bachelor's degree or equivalentOver 6 years of experience in customer service roles, including 3 years in a leadership capacityStrong commitment to customer satisfaction and familiarity with medical device regulationsBackground in supply chain and order-to-cash processesExceptional communication and collaboration abilities

If you are passionate about making a positive impact in healthcare and enhancing customer service quality, consider joining Stryker as our new Customer Service Team Leader. We provide a competitive compensation package, opportunities for professional growth, and a collaborative work environment.

About Stryker: Stryker is a worldwide leader in medical technology, dedicated to improving healthcare outcomes for patients around the globe. Join us in our mission to advance healthcare.