Team Leader for Customer Support Services
3 weeks ago
We are seeking a dedicated and enthusiastic Customer Support Team Leader to join our dynamic team in the retail sector. This role is essential for ensuring that our customers receive outstanding service and support.
The ideal candidate will play a crucial role in enhancing the customer journey and satisfaction.
Key Responsibilities:
- Deliver exceptional customer service across various communication channels.
- Address customer inquiries, concerns, and feedback with professionalism and care.
- Collaborate effectively with the customer support team and other departments.
- Utilize customer feedback to drive continuous improvement in service delivery.
- Maintain comprehensive knowledge of the company's offerings.
- Engage in regular team meetings and training to enhance skills.
Qualifications:
The successful candidate will possess:
- A strong commitment to delivering high-quality customer service.
- Experience with customer relationship management tools.
- A competitive holiday leave package.
- Opportunities for professional development and career advancement.
We value candidates who can contribute positively to our team and enhance the overall customer service experience.
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