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Customer Service Representative
2 months ago
Premier Work Support is seeking a highly skilled and professional Receptionist to join their team. As the first point of contact for visitors, it is essential that the successful candidate exudes a professional and competent demeanor, with a warm and welcoming attitude.
Key Responsibilities:
Safety and Teamwork:
- Ensure a safe and healthy work environment by adhering to all safety protocols and procedures.
- Contribute to a positive and collaborative team culture by promoting open communication and respect among colleagues.
- Proactively identify and address potential safety hazards to prevent accidents and injuries.
Customer Service:
- Deliver exceptional customer service by responding promptly and professionally to all customer inquiries and requests.
- Provide a warm and welcoming experience for clients, visitors, and colleagues by being attentive to their needs and concerns.
- Main point of contact for customer requests and enquiries, ensuring timely and accurate responses.
- Assist with answering all telephone enquiries, room bookings, and setup.
- Support the onsite Management team with high-profile events, ensuring seamless execution and excellent customer experience.
- Contribute to creating a positive and productive work environment by being proactive and responsive to the needs of the team.
- Have a keen eye for detail and share feedback and insights to improve processes and procedures.
- Provide support to the Workplace Experience team as required and for periods of annual leave.
- Register all customers and visitors to site in accordance with security policies and procedures.
- Meet and greet customers and visitors in a friendly and welcoming manner, promoting a positive workplace experience and informing relevant parties of their arrival.
- Assist visitors in the waiting area and ensure they are communicated with regularly.
Hours and Pay:
Monday to Friday, 08:00 to 17:00 (with unpaid breaks). £12.70 per hour.
