Team Leader

6 months ago


Newbury, United Kingdom Novuna Full time

Are you a natural leader? Do you get a kick out of making things happen on time, and seeing things through? Are you passionate about all things data?

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 15 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

Reporting to the Customer Service Manager, you will work as part of the Customer Service team to ensure our customers and drivers are all supported throughout the lifecycle of their vehicles. You will be required to work from our Newbury office a minimum of 2 days a week.

**Some of your key duties will include**:

- Responding to all driver enquiries e.g. discussing the best options and placing orders
- Liaising with internal stakeholders and working closely with the Purchasing Team and Database Team
- Improving operational efficiency and effectiveness through key information briefing
- Analysing reports to evidence the delivery of excellent customer service

What are we looking for?

You enjoy structure to your work and love organising your day to be as efficient as possible by following a defined process. You have excellent leadership skills and love working in collaboration with your colleagues to complete tasks.

Also, we're looking for the following:

- Proficiency in Microsoft Office
- Strong data analysis skills
- Stakeholder management experience
- Excellent communication skills

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid


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