![CARECO UK LTD](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Team Leader
2 months ago
Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody who struggles with disability or reduced mobility.
As a Contact Centre Team Leader, you’ll be helping to lead a team of advisors striving to resolve our customers queries in a timely fashion. It’s a varied role that requires exceptional customer service skills, and the ability to get your team hitting their targets and achieving their KPIs.
In this varied role you will:
- To support the Customer Services Manager and deputise in their absence
- Strive for first time resolutions through effective troubleshooting on faulty CareCo products
- Responsible for the delivery of exceptional customer service, provided by the Advisor’s within the Team
- To achieve positive results by reducing returns, switch-selling and provide a positive experience to our customers
- Use best practices to assist the team with making the correct decisions
- Maintain a positive, proactive environment for the team to work within
- Monitor and assist with the volume of calls within a timely manner
- Assist the team with manager call-backs where required
It’s also a great time to be part of CareCo. We’re the fastest growing mobility retailer in the UK, with new mobility showrooms opening every year up and down the country. And you’ll be joining us in our brand new, spacious, and light-filled Head Office/Warehouse in Braintree, Essex.
This role also gives you access to a redesigned benefits package that includes loyalty holiday bonuses, discounts at high street retailers and restaurants, a Cycle to Work scheme and a subsidised on-site cafeteria, as well as a discretionary bonus scheme.
Our Contact Centre is open 7-days a week, with Team Leaders working 1 weekend every 6-weeks.
**Job Types**: Full-time, Permanent
**Salary**: From £28,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sabbatical
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Braintree: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Team Leader: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: Contact Centre Team Leader - Braintree
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