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Customer Services Team Leader
4 months ago
Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody who struggles with disability or reduced mobility.
As a Customer Services Team Leader, you’ll be helping to lead a team of advisors striving to resolve our customers queries in a timely fashion. It’s a varied role that requires exceptional customer service and the ability to get your team hitting their targets and achieving their KPIs.
In this varied role you will:
- To support the Customer Services Manager and deputise in their absence
- Responsible for the delivery of exceptional Customer Service provided by the Advisor’s within the Team
- To achieve positive results by reducing returns, switch-selling and provide a positive experience to our customers
- Use best practices to assist the team with making the correct decisions
- Maintain a positive, proactive environment for the team to work within
- Assist the team with manager call-backs where required
It’s also a great time to be part of CareCo. We’re the fastest growing mobility retailer in the UK, with new mobility showrooms opening every year up and down the country. And you’ll be joining us in our brand new, spacious and light-filled Head Office/Warehouse in Braintree, Essex, with access to a redesigned benefits package that includes loyalty holiday bonuses, discounts at high street retailers and restaurants, a Cycle to Work scheme and a subsidised on-site cafeteria.
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£32,000.00 per year
**Benefits**:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Ability to commute/relocate:
- Braintree: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: Customer Services Team Leader - Braintree