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Braintree, Essex, United Kingdom Primark Full time
Job Title: Team Leader

At Primark, we're looking for a talented Team Leader to join our team at South Shore Plaza. As a Team Leader, you will be responsible for motivating and coaching your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales.

Key Responsibilities:
  • Lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback.
  • Support the colleague experience by engaging Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.
  • Collaborate with the store management team to support the running of the store and develop a high-performing and engaged retail team.
  • Manage an allocated section of a department, supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
  • Help other managers with the day-to-day running of the store.
  • Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
  • Manage the cash lanes and Fitting Room areas as needed.
  • Help with customer feedback and complaints.
  • Manage stock file accuracy and drive improved availability in-store with a consistent focus on size and option control to meet customer demand.
  • Manage all pricing in line with Primark Pricing Principles.
What You'll Get:

As a Team Leader at Primark, you will be empowered to succeed in a fast-paced and dynamic environment. You will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our business.

What We're Looking For:
  • Excellent people skills to serve customers, lead the team, and build credible working relationships with all store colleagues.
  • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
  • Good commercial awareness and understanding of local selling patterns.
  • Ability to guide and support a team to achieve results.
  • Nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment.
  • Good planning and organizational skills, prioritizing and working within agreed timescales.
  • Experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property.
  • Ability to effectively manage difficult situations and have good problem-solving skills.

We're committed to providing a positive and inclusive work environment, and we're looking for someone who shares our values and is passionate about delivering exceptional customer service.