Team Leader
3 weeks ago
About This Role
We are seeking a highly motivated and experienced Team Leader to join our team at Primark. As a Team Leader, you will be responsible for leading a team of Sales Associates to provide an exceptional store environment and customer experience.
Key Responsibilities
- Motivate and coach your team to achieve results and optimize sales.
- Lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback.
- SUPPORT the colleague experience by engaging Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.
- Collaborate with the store management team to support the running of the store and develop a high-performing and engaged retail team.
- Manage an allocated section of a department; support colleagues to create inspiring displays and manage daily task allocation to keep your team engaged.
- Help other managers with the day-to-day running of the store.
- Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
- Manage the cash lanes and Fitting Room areas as needed.
- Help with customer feedback and complaints.
- Manage stock file accuracy and drive improved availability in-store with a consistent focus on size and option control to meet customer demand.
- Manage all pricing in line with Primark Pricing Principles.
What You'll Get
As a Team Leader at Primark, you will be empowered to succeed and provided with a robust onboarding period. You will have the opportunity to work in a fast-paced and dynamic environment with a focus on customer satisfaction and team development.
What You'll Bring
To be successful in this role, you will need to have excellent people skills, a strong service focus, and good commercial awareness. You will also need to be able to guide and support a team to achieve results and have good planning and organizational skills.
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