Team Leader

1 month ago

Braintree, Essex, United Kingdom Primark Full time
Job Title: Team Leader

At Primark, we're looking for a talented Team Leader to join our team at South Shore Plaza. As a Team Leader, you'll play a key role in motivating and coaching your team of Sales Associates to provide an exceptional store environment and customer experience.

Key Responsibilities:
  • Lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback.
  • Support the colleague experience by engaging Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.
  • Collaborate with the store management team to support the running of the store and develop a high-performing and engaged retail team.
  • Manage an allocated section of a department, supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
  • Help other managers with the day-to-day running of the store.
  • Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
  • Manage the cash lanes and Fitting Room areas as needed.
  • Help with customer feedback and complaints.
  • Manage stock file accuracy and drive improved availability in-store with a consistent focus on size and option control to meet customer demand.
  • Manage all pricing in line with Primark Pricing Principles.
What You'll Get:

As a Team Leader at Primark, you'll be empowered to succeed in a fast-paced and dynamic environment. You'll receive a robust onboarding period, competitive benefits, and a work-life balance that allows you to thrive outside of work.

What We're Looking For:
  • Excellent people skills to serve customers, lead the team, and build credible working relationships with all store colleagues.
  • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
  • Good commercial awareness and understanding of local selling patterns.
  • Ability to guide and support a team to achieve results.
  • Nimble and adaptable, with the ability to flex plans and priorities in a fast-paced environment.
  • Good planning and organizational skills, prioritizing and working within agreed timescales.
  • Experience supporting store management with the protection of people, property, and premises.
  • Ability to effectively manage difficult situations and have good problem-solving skills.

We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. If you require reasonable accommodation to participate in the job application or interview process, please email us with your request.

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