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Receptionist

5 months ago

Newcastle upon Tyne, United Kingdom EMG Solicitors Full time

**Introduction to EMG Solicitors**

EMG Solicitors is an award winning, Legal 500 boutique law firm located across several offices throughout the North East and Cumbria. We provide a range of legal advice to both private individuals and businesses across the region and nationally. We provide the legal support that our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between. We specialise in Court of Protection, Deputyships, Family Law, Residential Conveyancing, Commercial Property, Employment, Litigation & Disputes and Wills, Trusts & Probate services.

**EMG Solicitors vision statement**

Supporting clients. Protecting assets. Changing Lives

**EMG Solicitors mission statement**

Providing the legal support our clients require to achieve anything from their basic needs to their wildest dreams and everything in between.

At EMG Solicitors we believe in equality. Our passion is not only in providing exemplary legal services but also in making a meaningful contribution to our community and the charitable causes we support.

We pride ourselves on delivering excellence and we have a culture of honesty and transparency in how we work, both with each other and with our clients.

We are ambitious, we think big and are pro-active in how we support our clients and each other, but as importantly as all of this we value having fun and being happy.

**EMG Values**

Excellence - we deliver excellence

Courage - we are ambitious and think big

Cooperation - we proactively support our clients and each other

Integrity - we are open and transparent

Kindness - we value people, communities, having fun and being happy

**Overall purpose of role**

At EMG our clients mean everything to us, being the first face that welcomes them through the door is a major aspect within the role, notifying the fee earners/secretaries of their appointments arrival, answering the telephone system and supporting other departments with their administration tasks are all other important aspects of the role.

**Responsibilities and duties**

**Duties**:

- Greeting and welcoming visitors, notifying fee earners/secretaries of appointment arrival
- Managing switchboard and reception
- Supporting other departments with administration tasks
- Occasionally be available to cover reception in Durham when required for holidays and sickness absences

**Key Tasks (not an exhaustive list)**:

- To support and assist the Client Experience Manager
- Scanning post onto case plans (the same day). Ensure systematic naming of scanned documents so as to make them easily searchable (naming system to be agreed with relevant team fee-earner).
- Distribute post.
- Maintaining tidiness and presentation of the Reception area, meeting rooms and toilets at all times, ensuring Reception is fully equipped with refreshments for visitors.
- Ensure the reception area has fresh flowers at all times and the television is programmed to a news channel.
- Meeting and greeting of clients
- Franking the daily post at the end of each day and taking this to the franked mail box.
- Assist with the administration of office banking. Including:

- Issuing petty cash internally
- General firm administration
- Logging incoming cheques
- Maintaining internal registers
- Storage of deeds and documents
- Ordering of stationery and office supplies
- Archiving client files
- Audio and copy typing for all teams as and when requested.
- Weekly fire alarm testing
- Monthly emergency lights testing
- Organise lunches for clients, meetings and business lunches.
- To support and assist all teams as far as possible.
- Adhere to dress policy

**Knowledge, experience and skills required to do the job**

**Experience**
- Experience in a customer facing role
- Good telephone skills
- Ability to communicate with colleagues and clients

**Skills and knowledge**
- To undertake duties professionally, with utmost skill and care
- To always put clients first
- To be able to work individually and as part of a team
- Ensuring that the firms procedures are adhered too and followed at all times
- To be well motivated and demonstrate initiative

**Benefits**

**In addition to an attractive salary the benefits for this position are**:

- Bonus scheme
- 4% contribution to pension scheme
- 25 days holiday entitlement per year with an additional 3 days non-contractual leave days at Christmas
- Free annual flu injection
- Beamish Museum Passes
- EMG Rewards - offering discounts at a range of high-street retailers
- Dearbump - Maternity Wellbeing Platform
- £50 Gift card on your birthday as well as a late start or early finish
- 5 extra days paid leave on your 5-year anniversary

**Job Types**: Part-time, Permanent
Part-time hours: 22.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In pers