Temp - Perm Customer Service/administrator
3 months ago
**| TEMP - PERM CUSTOMER SERVICE/ADMINISTRATOR |**
**| NG15, NOTTINGHAM |**
**| £10.42 PER HOUR |**
**| TEMPORARY TO PERMANENT |**
**| 37.5 HOURS PER WEEK |**
**| STARTING ASAP |**
**Responsibilities**:
- Respond to complaint/query messages on chat
- To ensure a consistently high level of service is provided
- Creating a positive first impression
- Respond to customer needs by listening and questioning effectively
- Having up to date and accurate information about current offers, promotions, and product availability
- Ensure that any incoming complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
- Download pending orders on CRM system and amend address queries.
- Liaise with operations, ensuring website cut off times are promptly completed.
Skills/Attributes/Experience:
- Computer literate to a competent level
- Experience of dealing with the public
**Job Type**: Temporary contract
**Salary**: £10.42 per hour
Ability to commute/relocate:
- Nottingham, NG15: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: NR658
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