Temporary Customer Service Administrator
6 months ago
**TEMPORARY CUSTOMER SERVICE ADMINISTRATOR**
**MONDAY - FRIDAY**
**8:30AM - 5:00PM**
**NG14, NOTTINGHAM**
**£12 PER HOUR**
**STARTING ASAP**
**POTENTIAL TO GO PERM**
**Responsibilities**:
- First point of contact - answering inbound and outbound calls and dealing with enquiries
- Checking all portals throughout the day, ensure jobs are not missed and keeping to SLAs
- Planning and scheduling works for engineers as well as daily emergency and reactive work
- Communicating effectively with the team, management and colleagues to aid smooth running of department
- Providing excellent customer service to both residents and clients
- Booking all repairs/ appointments before arranging appropriate resource
- Data input / raising works orders
- Dealing with operative’s enquiries
- Liaising with engineers ensuring that they have all relevant information and materials to carry out repairs
- Following GDPR Guidelines and protecting personal data
Person specification:
- Able to work on their own and as part of a team
- Excellent IT skills on Microsoft office knowledge
- Highly organised
- Previous admin experience
**Job Type**: Temp to perm
**Salary**: £12.50 per hour
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: hcllwn
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