Temporary Customer Service Administrator

5 months ago


Nottingham, United Kingdom SF Recruitment Full time

**Temporary Customer Service Administrator**
**Monday - Friday 9.00 AM - 5.00 PM (You may need to support on the odd Saturday if requested)**
**£11.44 per hour**
**Starting ASAP.**

SF Recruitment are currently recruiting for a Temporary Customer Service Administrator. This role is based in East Nottingham and is temporary on going.

**Responsibilities**:

- Address customer inquiries and troubleshoot issues
- Maintain knowledge of products, services, and policies
- Document customer interactions accurately in CRM system
- Resolve complaints and ensure customer satisfaction
- Collaborate with team members and departments to resolve complex issues
- Meet performance targets for quality and productivity
- Participate in training and continuous learning opportunities
- Adhere to company policies and guidelines

**Requirements**:

- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in CRM software and computer skills
- Teamwork skills and collaboration with colleagues and departments
- Empathy and patience in handling complaints and difficult situations
- Attention to detail and accuracy in documentation
- Positive attitude and commitment to exceptional customer service

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £11.44 per hour

**Benefits**:

- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Transport links
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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