Temp - Perm Customer Service/administrator

3 months ago


Nottingham, United Kingdom Elizabeth Michael Associates Full time

**| TEMP - PERM CUSTOMER SERVICE/ADMINISTRATOR |**

**| NG15, NOTTINGHAM |**

**| £10.42 PER HOUR |**

**| TEMPORARY TO PERMANENT |**

**| 37.5 HOURS PER WEEK |**

**| STARTING ASAP |**

**Responsibilities**:

- Respond to complaint/query messages on chat
- To ensure a consistently high level of service is provided
- Creating a positive first impression
- Respond to customer needs by listening and questioning effectively
- Having up to date and accurate information about current offers, promotions, and product availability
- Ensure that any incoming complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
- Download pending orders on CRM system and amend address queries.
- Liaise with operations, ensuring website cut off times are promptly completed.

Skills/Attributes/Experience:

- Computer literate to a competent level
- Experience of dealing with the public

**Job Type**: Temp to perm

**Salary**: £10.42 per hour

Ability to commute/relocate:

- Nottingham, NG15: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: NR852



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