Customer Care Administrator

2 weeks ago


Solihull, United Kingdom Fawkes & Reece Full time

**Location**: Solihull
**Salary**: £22K- £23K per Year
**Contract**: Permanent
**Type**: Full Time

**Reference**: HF-CCA_1689177057
**Posted**: July 12, 2023

**Customer Care Administrator**
**Based in Solihull**
**Paying £23k**
**Perm role**

An exciting opportunity for a highly motivated individual to join a Civils Client as a Customer Care Administrator.
The purpose of the role will be to provide complete administrative support to the team in line with business requirements.

**Key Responsibilities and Accountabilities**:

- Maintaining weekly reporting for clients to include updates on outstanding works.
- Answer phone calls and assist with any queries where required.
- Communicate with the Commercial department - chase for outstanding pricing, deal with queries surrounding defects etc.
- Raising invoices upon request from the Customer Care Coordinators and Customer Care Manager, submitting to clients 2 x monthly, and chasing payments where required.
- Escalating debt to the Customer Care Manager and Commercial Director.
- Step into the Customer Care Coordinator role to cover for absence.
- General administration for the Customer Care Manager.

**Requirements**:

- GCSE Minimum 6 A-C / 5-9 including Math's and English.
- Excellent computer skills, including MS Word and Excel.
- Effective verbal and written communication skills.
- An understanding of delivering excellent customer service.
- Ability to resolve problems and diffuse difficult situations.
- Good telephone manor.
- Ability to prioritise tasks.
- Work well under pressure.
- Demonstrate an extremely high level of confidentiality.
- Polite and confident.



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