Customer Support Assistant

4 weeks ago


Solihull, United Kingdom TribePost Full time

Support our customer helpline with great service and responsiveness, providing first level technical support and troubleshooting
- With training, use and be able to talk competently about the Just Checking charts and system
- Produce chart summary reports and feedback results to our customers
- Be responsible for following up enquiries and arranging despatch of parts when necessary
- Maintain excellent customer service and administrative standards so that sales, quotes and general enquiries are actioned and recorded within our quality framework

**Essential**
- Excellent communication skills, verbal and written
- Cheerful and efficient telephone manner
- Experience dealing with customers by phone. You enjoy the immediate demands of a customer service role and thrive in delivering the best possible customer experience
- You might be an experienced individual from an operational, sales support, admin, customer support or technical background or a recent graduate with customer and admin experience
- Excellent problem solving/troubleshooting skills
- Strong IT skills
- Well organised with attention to detail
- A team player with can do attitude and ability to work on own initiative
- Committed to operational excellence
- Subject to successful completion of Enhanced DBS check

**Please Note**:A car is essential for this role as there are no public transport links in this area.

**Company Details**:
Just Checking provides activity monitoring technology and services that help people get the right care and support to live independently and safely at home. Just Checking work with around 70% of local authorities throughout the UK, supporting with assessments of care need and providing long-term sensor technology that helps staff to respond effectively when support is needed. Our customer support team are fundamental to the work we do - having a friendly voice at the end of the phone helps our clients get the best results for the people they support.

**If you feel you have the necessary skills and experience to be successful in this role, click on ‘APPLY’ today, forwarding an up-to-date copy of your CV for consideration in the first instance.**

**No agencies please



  • Solihull, United Kingdom Private customer Full time

    Part time carer / driver for 30yr old lady with Downs Syndrome and autism to enable her to engage with day care provision and visit local attractions. Must be reliable and trustworthy, strong willed but friendly. Own car a must. Typical times / days - Tuesday & Thursday 09:00 - 15:30 **Job Type**: Part-time **Salary**: £13.00 per hour Day range: -...


  • Solihull, United Kingdom Central England Co-operative Full time

    Location- Solihull - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- BENTLEY HEATH STORE - 110730 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • Solihull, United Kingdom Central England Co-operative Full time

    Location- Solihull - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- LYNDON ROAD STORE - 100756 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • Solihull, United Kingdom Central England Co-operative Full time

    Location- Solihull - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- BENTLEY HEATH STORE - 110730 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • Solihull, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client, who is looking to recruit a Library Customer Service Assistant to deliver an efficient customer-focused front line library, information and ICT service, assisting customers of all ages and backgrounds to make full used of the library resources and facilities. Duties of the role include: - Providing a...


  • Solihull, United Kingdom Linnaeus Full time

    **Overview** Do you have a passion for animals, experience in delivering great client experience and an ability to find solutions to problems? An exciting opportunity has arisen in the Linnaeus Group for a Complaints and Customer Experience Assistant. Location will be a mix of working from home, visiting practices and from the Linnaeus Support Office in...


  • Solihull, United Kingdom Desucla Ltd Full time

    **The Opportunity** Join the Solihull based team in the new role of Client Support Associate. Working closely with our clients to onboard to our fintech payments solutions, your guiding hand will ensure a smooth and detailed onboarding leading to happy and retained clients for years to come. You are first and foremost a people person, who is meticulous,...


  • Solihull, United Kingdom Aspire People Full time

    Position: Nursery Support Assistant Location: Solihull Type: Long term, Full-time Salary: £12.82 - £14.52 per hour Are you passionate about nurturing young minds and supporting their development? Aspire People, a leading education recruitment agency, is seeking dedicated individuals to join our team as Nursery Support Assistants in Solihull. This is a...


  • Solihull, United Kingdom Aspire People Full time

    Position: Nursery Support AssistantLocation: SolihullType: Long term, Full-timeSalary: £12.82 - £14.52 per hourAre you passionate about nurturing young minds and supporting their development? Aspire People, a leading education recruitment agency, is seeking dedicated individuals to join our team as Nursery Support Assistants in Solihull. This is a...


  • Solihull, United Kingdom LINNAEUS VETERINARY LIMITED Full time

    **Location**: First Floor, Friars Gate, 1011 Stratford Rd, Shirley, Solihull Hours: Full time **Overview** Do you have a passion for animals, experience in delivering great client experience and an ability to find solutions to problems? An exciting opportunity has arisen in the Linnaeus Group for a Complaints and Customer Experience Assistant. Location...


  • Solihull, Solihull, United Kingdom Solihull Metropolitan Borough Council Full time

    LSA C post 32.5 hours full time £ £ pro-rata)Actual £ – £ Monday – Friday 8.45 – 3.45We are a school for pupils with severe learning difficulties and complex behaviours based in Olton, with a Satellite Centre at Green Lane in Shirley. We are looking to recruit a Learning Support Assistant to start as soon as possible at our Reynalds Cross site,...


  • Solihull, United Kingdom Bridge of Hope Full time

    ** Job Title; **Customer Service Advisor **Start Date; **ASAP **Duration; **12 months **Job Type; **Contract, possibility to go permanent **Location**:Solihull, hybrid working once training is completed **Pay Rate; **£13.90 **Working Hours**:Monday to Friday 9-5 **Role Overview**: Your primary responsibility will be to assist with the rollout of...


  • Solihull, United Kingdom Manpower Full time

    **Customer Service Administrator** Millions of people get their gas and electricity from one of the UK's top energy provider, at home and at work - and this is your chance to join us as a Customer Service Administrator. This position is based in Solihull and will be a mixture of home working and office working following on-site training. You will need to...


  • Solihull, United Kingdom Fawkes & Reece Full time

    **Location**: Solihull **Salary**: £22K- £23K per Year **Contract**: Permanent **Type**: Full Time **Reference**: HF-CCA_1689177057 **Posted**: July 12, 2023 **Customer Care Administrator** **Based in Solihull** **Paying £23k** **Perm role!** An exciting opportunity for a highly motivated individual to join a Civils Client as a Customer Care...


  • Solihull, United Kingdom Align Technology Full time

    About this opportunity As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries....

  • Care Assistant

    4 weeks ago


    Solihull, United Kingdom Caremark Solihull Full time

    Do you want to **improve the lives **of our vulnerable customer's living within the Solihull area? Contact us **immediately **to begin your career as a **Care Assistant** with Caremark Solihull. We are looking for Care Assistants to start immediately to provide care and support to our customer's that live in their homes in the Solihull and surrounding...


  • Solihull, West Midlands, United Kingdom Forescout Technologies Inc Full time

    Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate...


  • Solihull, United Kingdom Digby Morgan Full time

    summary - _ solihull, west midlands_ - _ contract_- specialism - customer services- sub specialism - customer service- reference number - PR-1248143 - job details Join Our Well-known Client in the manufacturing industry as a Customer Services Technology Administrator on a 12 month contract! What You'll Do: Help streamline the operations by automating...


  • Solihull, Solihull, United Kingdom Solihull Metropolitan Borough Council Full time

    Salary range; £22, £23, pro-rata)Actual salary £ £ Monday - Friday term time only) 27.5 hours We are looking to recruit a Classroom/ personal support assistant to start as soon as possible. As well as the main Reynalds Cross site we have a Satellite site in Green Lane, Shirley and you may be asked to work at either. You will be joining teams of dedicated...

  • Catering Assistant

    3 weeks ago


    Solihull, United Kingdom John Lewis Full time

    **About the role**: At John Lewis, our ambition is to be the most inspiring omnichannel retailer, earning customers’ trust and lifetime loyalty through unsurpassed product curation, design, quality, personal customer service and experiences. Do you have an interest in food and flavour, and enjoy delivering a fantastic customer experience? Then a Catering...