Customer Support Assistant
4 weeks ago
Support our customer helpline with great service and responsiveness, providing first level technical support and troubleshooting
- With training, use and be able to talk competently about the Just Checking charts and system
- Produce chart summary reports and feedback results to our customers
- Be responsible for following up enquiries and arranging despatch of parts when necessary
- Maintain excellent customer service and administrative standards so that sales, quotes and general enquiries are actioned and recorded within our quality framework
**Essential**
- Excellent communication skills, verbal and written
- Cheerful and efficient telephone manner
- Experience dealing with customers by phone. You enjoy the immediate demands of a customer service role and thrive in delivering the best possible customer experience
- You might be an experienced individual from an operational, sales support, admin, customer support or technical background or a recent graduate with customer and admin experience
- Excellent problem solving/troubleshooting skills
- Strong IT skills
- Well organised with attention to detail
- A team player with can do attitude and ability to work on own initiative
- Committed to operational excellence
- Subject to successful completion of Enhanced DBS check
**Please Note**:A car is essential for this role as there are no public transport links in this area.
**Company Details**:
Just Checking provides activity monitoring technology and services that help people get the right care and support to live independently and safely at home. Just Checking work with around 70% of local authorities throughout the UK, supporting with assessments of care need and providing long-term sensor technology that helps staff to respond effectively when support is needed. Our customer support team are fundamental to the work we do - having a friendly voice at the end of the phone helps our clients get the best results for the people they support.
**If you feel you have the necessary skills and experience to be successful in this role, click on ‘APPLY’ today, forwarding an up-to-date copy of your CV for consideration in the first instance.**
**No agencies please
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