Customer Service Advisor

1 month ago


Solihull, United Kingdom Bridge of Hope Full time

** Job Title; **Customer Service Advisor

**Start Date; **ASAP

**Duration; **12 months

**Job Type; **Contract, possibility to go permanent

**Location**:Solihull, hybrid working once training is completed

**Pay Rate; **£13.90

**Working Hours**:Monday to Friday 9-5

**Role Overview**:
Your primary responsibility will be to assist with the rollout of Automated Meter Reading (AMR) metering, ensuring seamless customer engagement, obtaining access information for sites, booking site surveys, and coordinating meter exchanges.

**Key Responsibilities**:

- Handle day-to-day customer and internal queries via telephone and mailboxes in a professional and timely manner.
- Deliver exceptional metering services to customers while ensuring compliance with business standards and obligations.
- Manage various site-level processes, including deployments, maintenance, site visits, and customer interactions, to support a comprehensive and timely AMR metering rollout.

**Experience and Qualifications**:

- Proven experience in telephony customer service.
- Ability to navigate and utilize internal database systems effectively.
- Experience in the utilities sector would be advantageous.
- Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names._
- We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants._

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.



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