Library Customer Service Assistant

1 week ago


Solihull, United Kingdom Lynx Employment Services Ltd Full time

We are recruiting on behalf of our client, who is looking to recruit a Library Customer Service Assistant to deliver an efficient customer-focused front line library, information and ICT service, assisting customers of all ages and backgrounds to make full used of the library resources and facilities.

Duties of the role include:

- Providing a welcoming/efficient customer service in a frontline environment
- Assisting customers with the full range of resources/services, responding proactively to enquiries
- Actively promoting resources and services to customers including participation in engagement and promotional activities
- Operating a computerised Library management system, undertaking all duties associated with supporting customers with self-service technology
- Setting up and participating in events/activities as required, e.g., delivery of a storytime or a digital drop-in session
- Processing payments and dealing with enquiries connected to item sales, reservations, fines, and activity charges
- Shelving resources, including loading and pushing of trolleys
- Carrying out routine stock maintenance
- Undertaking administrative duties, including the collection of statistical information
- Liaising with other staff and supervisors, ensuring workflow is maintained
- Ensuring the physical security of the building, including locking up and correct use of council equipment that is used in connection with work performed
- Ensuring that confidentiality of customer records is maintained at all times
- Contributing to special projects and other duties/activities commensurate with the grade

This position is a temporary contract of 3 months, working full time Monday-Friday, paying £9.60ph.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £9.60 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Solihull, West Midlands: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have an ICT qualification (GCSE, ECDL, NVQ, etc)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Basic DBS on the update service (preferred)

Work Location: One location

Reference ID: 389699



  • Solihull, United Kingdom Lynx Employment Services Ltd Full time

    We are recruiting on behalf of our client, who is looking to recruit a Library Customer Service Assistant to deliver an efficient customer-focused front line library, information and ICT service, assisting customers of all ages and backgrounds to make fullused of the library resources and facilities. Duties of the role include: - Providing a...

  • Library Information Assistant

    Found in: beBee S GB - 2 weeks ago


    Solihull, United Kingdom Solihull College & University Centre Full time

    We are looking for a confident and outgoing person to help assist in the effective day to day running of the library services and promote and support the electronic and printed information resources in the College Libraries and Open Access Centres primarily based at our Blossomfield Campus with at least one day at another site You must have experience of...

  • Library Information Assistant

    Found in: Whatjobs ES C2 - 6 days ago


    Solihull, United Kingdom Solihull College & University Centre Full time

    We are looking for a confident and outgoing person to help assist in the effective day to day running of the library services and promote and support the electronic and printed information resources in the College Libraries and Open Access Centres primarily based at our Blossomfield Campus with at least one day at another siteYou must have experience of...


  • Solihull, West Midlands, United Kingdom Solihull College & University Centre Full time

    We are looking for a confident and outgoing person to help assist in the effective day to day running of the library services and promote and support the electronic and printed information resources in the College Libraries and Open Access Centres primarily based at our Blossomfield Campus with at least one day at another site You must have experience of...


  • Solihull, United Kingdom Essential Employment Full time

    Library assistant needed in Solihull £10.90ph ref 383891 Full time hours on a temporary basis. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.


  • Solihull, United Kingdom Central England Co-operative Full time

    Location- Solihull - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- LONGMORE ROAD STORE - 110291 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • Solihull, United Kingdom Volkswagen Apprenticeships Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...

  • Customer Service

    6 days ago


    Solihull, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service and Sales** **Customer Service and Sales Key Accountabilities**: - Pro-active and reactive customer service and sales calls- Sales and up selling- Supporting external Sales team, trainers and engineers- Diary Management for Sales team, trainers and engineers- Maintaining the CRM to a high degree of accuracy- Process...


  • Solihull, United Kingdom The Curve Group Full time

    Job Title: Customer Services Representative - Motor Location: Solihull Hours: Permanent - Full time - _______________________? **A bit about us**: At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment. We're here to provide simple and...


  • Solihull, United Kingdom SF Group Full time

    SF Recruitment are supporting a Global leading building services business in recruiting for a an Customer Service Administrator to join the Customer Services team on a permanent basis in Solihull. Monday - Friday **Salary**: £25,000 p.a. + Pension + Holiday + Excellent Training/Progression The Role: - As the Administrator you will support the efficient...


  • Solihull, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service and Sales Support** Temporary to Permanent Solihull Monday - Friday 09.00am - 17.00pm £24,300 **Customer Service and Sales Key Accountabilities**: - Pro-active and reactive customer service and sales calls- Sales and upselling- Supporting external Sales team, trainers and engineers- Diary Management for Sales team,...


  • Solihull, United Kingdom JODIE TUCKER RECRUITMENT LTD Full time

    A fantastic opportunity has arisen to join my client, the UK's largest Insurance Broker, who offer exceptional support to their clients, as a Commercial Customer Service Executive. Do you have 1 year of experience with commercial / personal lines insurance? In a broking house? Are you excited by future prospects? Are you looking for an opportunity to really...


  • Solihull, United Kingdom Jodie Tucker Recruitment Ltd Full time

    A fantastic opportunity has arisen to join my client, the UK's largest Insurance Broker, who offer exceptional support to their clients, as a Commercial Customer Service Executive. **About the Commercial Customer Service Executive role**: - Responsible for the account handling of personal / commercial lines customers with risks ranging from Motor Trade,...


  • Solihull, United Kingdom PRIMIS Mortgage Network Full time

    Job Profile: **Customer Service Advisor - Working from Home - UK only** **PRIMIS Mortgage Network** are seeking a number of Customer Service Advisors to join a Legal Services firm whom are an partner Firm (AR) of Primis Mortgage Network’s Protection Advisory operation. The role will consist of servicing an abundance of provided leads at this extremely...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 2 days ago


    Solihull, United Kingdom Plum Personnel Full time

    We are currently recruiting for a Customer Service professional to join our well-established, successful and expanding family business based in a rural location, therefore own transport is essential.They are seeking exceptional people to join their team in a professional and friendly working environment. You will be providing support, handling a high volume...


  • Solihull, United Kingdom BNP Paribas Full time

    CUSTOMER SERVICE ADVISOR (JOB NUMBER: OPE002495) Do you want to work for a business that has a **passion** for its local community, right here in Solihull? Do you want to work for a business that gives you a **paid volunteering day** to work with a local charity. How you spend your paid volunteering day is your choice. Some employees have done lake cleans,...


  • Solihull, United Kingdom BNP Paribas Personal Finance Full time

    **Customer Service Professional** Do you want to work for a business that has a passion for its local community, right here in Solihull? Do you want to work for a business that gives you a paid volunteering day to work with a local charity. How you spend your paid volunteering day is your choice. Some employees have done lake cleans, cake bakes, sky...


  • Solihull, United Kingdom BNP Paribas Full time

    Do you want to work for a business that has a **passion** for its local community, right here in Solihull? Do you want to work for a business that gives you a **paid volunteering day** to work with a local charity. How you spend your paid volunteering day is your choice. Some employees have done lake cleans, cake bakes, sky diving, litter picking, care home...


  • Solihull, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Customer Services Technology Administrator****: Solihull £17.39 - 17.39 per hour Contract **Sector**: Manufacturing **Function**: Project & Programme Management **Contact**: Ellie Ebbage **Phone**:01384 446118** **Duration**: Contract **Job Ref**:67076 **Job details****: **Customer Services Technology Administrator** **12 month initial...


  • Solihull, United Kingdom The Curve Group Full time

    Do you want to work for a business that has a **passion** for its local community, right here in Solihull? Do you want to work for a business that gives you a **paid volunteering day** to work with a local charity. How you spend your paid volunteering day is your choice. Some employees have done lake cleans, cake bakes, sky diving, litter picking,care home...