Library Customer Service Assistant
1 week ago
We are recruiting on behalf of our client, who is looking to recruit a Library Customer Service Assistant to deliver an efficient customer-focused front line library, information and ICT service, assisting customers of all ages and backgrounds to make full used of the library resources and facilities.
Duties of the role include:
- Providing a welcoming/efficient customer service in a frontline environment
- Assisting customers with the full range of resources/services, responding proactively to enquiries
- Actively promoting resources and services to customers including participation in engagement and promotional activities
- Operating a computerised Library management system, undertaking all duties associated with supporting customers with self-service technology
- Setting up and participating in events/activities as required, e.g., delivery of a storytime or a digital drop-in session
- Processing payments and dealing with enquiries connected to item sales, reservations, fines, and activity charges
- Shelving resources, including loading and pushing of trolleys
- Carrying out routine stock maintenance
- Undertaking administrative duties, including the collection of statistical information
- Liaising with other staff and supervisors, ensuring workflow is maintained
- Ensuring the physical security of the building, including locking up and correct use of council equipment that is used in connection with work performed
- Ensuring that confidentiality of customer records is maintained at all times
- Contributing to special projects and other duties/activities commensurate with the grade
This position is a temporary contract of 3 months, working full time Monday-Friday, paying £9.60ph.
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
**Salary**: £9.60 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Solihull, West Midlands: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have an ICT qualification (GCSE, ECDL, NVQ, etc)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Basic DBS on the update service (preferred)
Work Location: One location
Reference ID: 389699
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