Customer Service Administrator

3 weeks ago

Solihull, United Kingdom Thursfields Solicitors Full time

**ROLE SUMMARY**
- To provide outstanding customer care as our front of house representative;
- To undertake a full range of front of house duties, as well as additional administrative support the broader business;
- To undertake Audio typing and administrative duties as part of the firm’s centralised services department ‘the hub’.

**SUMMARY OF ACCOUNTABILITIES**
- Role modelling Thursfield’s values and acting as an ambassador for excellent customer care;
- Acting as a ambassador for continuous improvement, sharing ideas and best practice to optimise our front of house service across Thursfields and overall client offering;
- Greeting visitors to the office in a warm and professional way;
- Organising the Reception area and other shared spaces e.g. kitchen, meeting rooms so they are welcoming and presentable at all times;
- Directing calls though our switchboard system andseamlessly progressing enquiries/ messages to enhance the customer’s experience of Thursfields;
- Effectively managing the logging and distribution of post/incoming mail;
- Organising Banking processes including taking PDQ payments, logging all cheques and delivering to the local bank branch as necessary;
- Dealing accurately with filing, storage and retrieval of client files in line with procedures;
- Supporting the arrangements for on-site seminars;
- Ensure the confidentiality and security of all practice and client’s documentation and/or information;
- To comply at all times with Anti Money Laundering procedures;
- To work in accordance with the Firm’s procedures and the LEXCEL quality mark requirements;
- To undertake such other duties, training and/or hours of work commensurate with the role.

**Salary**: £10.90 per hour

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)
- Administrative: 5 years (required)

Work Location: One location

Application deadline: 10/01/2023

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