Customer Service Administrator

2 weeks ago


Skegness, United Kingdom Fantasy Island Full time

Join us at Fantasy Island Resort, Lincolnshire's most prominent family theme park attraction We are home to over 30 exciting rides and attractions, including two of the UK's tallest roller coasters, captivating live shows, and Europe's largest 7-day market. Our park is spread over 40 acres of beautiful Lincolnshire countryside. It also features two caravan parks and our latest short-stay holiday park with luxury lodges.

About the Role:
We seek a proactive and detail-oriented Customer Service Administrator to join our team. As a Customer Service Administrator, you will play a vital role in ensuring customer satisfaction and maintaining efficient operations within our organisation.

Your Role:
**Customer Support**: Helping customers to check-in for their holidays and communicating with guests and caravan owners. Providing post-sale support and ensuring a positive customer experience.

**Order and Enquiry Processing**: Process orders and payments accurately and efficiently and manage and record leads through our CRM system.

**Administrative Support**:Assist with various administrative tasks to support the company's sales and customer service departments.
- Previous experience in customer service or administrative roles preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational abilities.
- Proficiency in Microsoft Office Suite and Microsoft Dynamics CRM software (Preferably Elite).
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Positive attitude and willingness to learn and adapt.

This is a full-time role that offers flexible hours - some evening and weekend work will be required

**Benefits**:

- Employee discounts including 25% off food & beverage
- FREE access to rides and attractions (T&Cs apply)
- FREE onsite parking ensures a hassle-free commute
- Join our company pension scheme for a secure future
- A vibrant social calendar and events

Pay: £23,800.00-£27,183.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: FI-CSA/2024-04


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