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Customer Service Officer

4 months ago

Skegness, United Kingdom East Midlands Trains Full time


We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers , doing the right thing  and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make a crucial contribution to this. 

Eight times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

We have a fantastic opportunity for some enthusiastic and friendly people to join our Customer Service team in Skegness for Summer 2024

The key focus of this role is to maintain a high level presence on the station, directing and assisting customers as necessary, providing exceptional customer service at all times.

We are looking for candidates with a “can do” attitude, who are excited by the nature of this role, and with experience of working in customer facing or retail roles. Your communication skills should be second to none, as you are able to easily identify with customers needs and pride yourself on delivering the highest level of customer care. We believe that people deserve more than just “good service” but an amazing experience that they’ll never forget. It’s about believing in what you do and creating lasting memories.

We have 3 vacancies available You will be working 37 hours per week at Skegness station. This 3 month fixed term contract runs between June 2024 to September 2024.