Customer Service Executive
4 months ago
**CFN Packaging Group Ltd are looking to hire a Customer Service Executive with previous experience to join our fast-growing business.**
**With continued investment in both our manufacturing space and sales department CFN are looking to hire someone to help continue our upwards trajectory.**
**Key Areas of Responsibility**
- To be able to deliver high standards of customer service which enables us to maintain brilliant customer relationships.
- Be the internal contact for individual customers.
- Receive and act on communications from customers and internal departments.
- Be the designated point of contact for the external sales team, to be able to put across their needs to the internal production team to ensure products are delivered correctly and on time.
- Ensure that all customer orders, queries, artworks and complaints are processed as quickly and efficiently as possible.
- Effectively manage stock levels notifying both customers and internal departments if product is needed.
- To be the recipient of customer orders and place these onto the company’s database correctly and efficiently.
- The ability to understand the company’s operational model and constraints to ensure effective stock control and delivery.
- Responsible for control of customer artworks both new and old, making sure the correct designs are being used on the correct job.
- Provide cover for the answering of incoming phone calls.
**Key Requirements**
- Professional customer service skills.
- Excellent communicator - written and verbal.
- Well organised, paying attention to detail, ability to prioritise and be calm under pressure.
- Friendly, approachable and flexible - a team player.
- Able to work independently seeking guidance where appropriate.
- Proactive, positive, enthusiastic - demonstrates “can do” attitude.
- Literate and numerate to GCSE Grade C or equivalent
- Computer literate - MS Outlook, Excel, Word or equivalent
**Salary**: £12.00-£14.25 per hour
Expected hours: 37.5 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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