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Contact Centre Agent

4 months ago

Coventry, United Kingdom We Are Digital Full time

Job title: Customer Service Agent

**Salary**: £23,200 pa
Location: Friars House, Coventry
Hours: 37.5hrs Monday to Friday
Role type: Temporary (Fixed Term Contract 3 months)

We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.

We are seeing a significant growth. Last year, we increased our team by 50%, and we don’t see that slowing down anytime soon, so we experience occasional growing pains. But the good news is that you can be part of helping us grow up and shaping the future of the company.

If you want to know what kind of company we are and what it’s like to work at WAD then head over to our careers page for all the information you need. You can get there by clicking here.

One last thing, the salary advertised is reflective of the compensation we can offer for this position. We know time is valuable, so we encourage you to consider this before applying.

**What would your role at We Are Digital look like?**
Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further resource or equipment are required you will book appointments and request equipment as appropriate. You will need to build rapport and communicate effectively with members of the public and partners and ensure the highest standard of professional conduct.

**What are we looking for**
You will have previous experience within a contact centre environment working with members of the public, either face to face or telephone. Strong communication skills with the ability to show empathy and build rapport to include good questioning techniques to establish important information.

Excellent IT skills with a working knowledge of Microsoft Office, databases and call handling technology for the purpose of recording call outcomes accurately and efficiently on our CRM system. This post will involve handling confidential data and a DBS check will be required. **BPSS clearance or ability to gain clearance is essential**

**How do we recruit?**

We are committed to equality of opportunity across our organisation. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £23,000.00-£23,500.00 per year

**Benefits**:

- Casual dress

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Coventry, CV1 2TE: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have BPSS clearance or ability to gain clearance ?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Temp CSA
Expected start date: 14/08/2023