Patient Contact Agent

8 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

As a Patient Contact Agent, you will enjoy working directly with patients to resolve their queries and recognise the importance of first class communication skills to achieve customer satisfaction. The primary objective is to provide:
Excellent customer service

Effective and timely resolution of queries

To support the Trust in providing quality care to its patients

The post holder will be joining our Ophthalmology department, who are well respected and one of the largest Speciality's in the Surgery Group. Ophthalmology over arches multiple sub-speciality services such as Oculoplastic, Medical Retina, Corneal, VR, Paediatric Ophthalmology, Optometry and Orthoptics, compromising of a large Clinical Team. As a patient contact agent, you will be a key member of the large admin team.

Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant, and professional

Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using the correct booking systems and within waiting time

To act as a point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

Record patients on the patient administration system according to data quality standards and the Patient Access

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Obtain confidential information from patients or their relatives and record this on the hospital’s computerised

To cover the work of colleagues during periods of absence and peak

Ordering stationary for the admin team.

Arranging support services for patients when attending appointments, for example interpreters and transport.

Ensure that all Trust wide standards are maintained and monitored to improve the quality and total care to all who come in contact with services provided by University Hospitals Coventry & Warwickshire NHS

Comply with the principles of risk management including health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff

For further details please see the attached job description.

  • Patient Contact Agent

    4 weeks ago

    Coventry, United Kingdom University Hospitals Coventry And Warwickshire Nhs Trust Full time

    Job summary As a Patient Contact Agent, you will enjoy working directly with patients and/or customers to resolve their queries and recognise the importance of first class communication skills to achieve customer satisfaction.The primary objective is to provide:o Excellent customer serviceo Effective and timely resolution of queries To support the Trust in...

  • Patient Contact Agent

    4 weeks ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Job summary As a Patient Contact Agent, you will enjoy working directly with patients and/or customers to resolve their queries and recognise the importance of first class communication skills to achieve customer satisfaction. The primary objective is to provide:o Excellent customer serviceo Effective and timely resolution of queries To support the...

  • Contact Centre Agent

    6 months ago

    Coventry, United Kingdom We Are Digital Full time

    Job title: Customer Service Agent **Salary**: £23,400 pa Location: Friars House, Coventry Hours: Monday to Friday 8.30am - 5pm We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently. We are seeing a significant growth. Last...

  • Contact Centre Agent

    6 months ago

    Coventry, United Kingdom We Are Digital Full time

    Job title: Customer Service Agent **Salary**: £23,200 pa Location: Friars House, Coventry Hours: 37.5hrs Monday to Friday Role type: Temporary (Fixed Term Contract 3 months) We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more...

  • Contact Centre Agent

    6 months ago

    Coventry, United Kingdom We Are Digital Full time

    Job title: Customer Service Agent **Salary**: £23,200 pa Location: Friars House, Coventry Hours: 37.5hrs Monday to Friday Role type: Temporary (Fixed Term Contract 3 months) We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more...

  • Self Employed Estate Agent

    6 months ago

    Coventry, United Kingdom The Agents Network Full time

    **ARE YOU A PROPERTY SOURCER AND WANT TO BECOME AN ESTATE AGENT BUSINESS THAT DEALS WITH : SALES, RENTALS AND AUCTIONS!!!!** **The package**: - **Put all your properties online with Zoopla, Prime Location and On The Market**: - **You keep 100% of all commissions**: - **Be able to sell your properties via Auction facilities as well**: - **A monthly cost...

  • Luxury Real Estate Agent

    6 months ago

    Coventry, United Kingdom Fine and Country Full time

    Estate Agent | Lister/Valuer | Premium Homes Fine & Country Coventry & North Warwickshire - Coventry - Open Estate Agent | Lister/Valuer | Premium Homes Fine & Country Coventry & North Warwickshire Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the luxury housing market...

  • Patient Tracker

    6 months ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    An exciting opportunity has arisen for a Patient Tracker to join the dedicated team within Emergency Medicine at UHCW. Working Closely with essential stake holders to ensure the smooth flow of patients through the Emergency Medicine footprint. The Post Holder will be part of the Patient tracker Team. To keep ExtraMed up to date Good communication with...

  • Patient Tracker

    6 months ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    To provide a specialised, comprehensive and confidential patient-centered administration and pathway tracking service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialty. To act as the point of contact to be responsible for the management of and assist with...

  • Customer Service Agent

    6 months ago

    Coventry, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £24,684 + bonus up to £1,850 OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to...

  • Patient Support Officer

    6 months ago

    Coventry, United Kingdom Coventry And Rugby GP Alliance Full time

    CRGPA JOB DESCRIPTION Priorities and initiating action as required: Pull/fill notes for Practices and update as necessary Hand completed repeat prescriptions to patients Play an active role in the co-ordination, and review of patient surveys e.g. Friends and Family Test Offer solutions and actively listen to patients to resolve issues. Chaperone during...

  • Call Agent

    2 weeks ago

    Coventry, United Kingdom University Hospitals Coventry And Warwickshire Nhs Trust Full time

    Job summary To work within a lively inbound and outbound telephone contact centre, providing a professional patient referral and appointment booking service to patients, carers and health care professionals using electronic systems.Communicating related information and advice in accordance with Trust guideline, policies, and procedures.Work in conjunction...

  • Luxury Real Estate Agent

    7 months ago

    Coventry, United Kingdom Fine & Country Full time

    Estate Agent | Lister/Valuer | Premium Homes Fine & Country Coventry & North Warwickshire Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the luxury housing market across Coventry and North Warwickshire. What you do: Focusing solely on the upper quartile of the...

  • Collections and Recovery Agent

    2 months ago

    Coventry, United Kingdom Leasys Full time

    The purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt...

  • Collections and Recovery Agent

    2 months ago

    Coventry, United Kingdom Leasys Full time

    The purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt...

  • Collections and Recovery Agent

    2 months ago

    Coventry, United Kingdom Leasys Full time

    The purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt...

  • Collections and Recovery Agent

    2 months ago

    Coventry, United Kingdom Leasys Full time

    The purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt...

  • Customer Service Agent

    6 months ago

    Coventry, United Kingdom I2I Recruitment Full time

    **Customer Service Agent.** **Coventry** **£10.90 p/h** **Temporary Ongoing** Are you looking for an opportunity to showcase your administrative skills while providing excellent customer service? - Join our client who specialise in state-of-the-art scanning bureaux and highly secure storage facilities across the UK, offering comprehensive document...

  • Patient Experience Administration Specialist

    8 months ago

    Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    The Patient Experience Administration Specialist will provide comprehensive administration and project support to the Patient Insight and Involvement Team and the wider Patient Experience Team. Currently, the Team is looking for two Patient Experience Administration Specialists to join our Team. The Patient Experience Administration Specialist will provide...

  • Patient Administrator

    7 months ago

    Coventry, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The Meriden Hospital** **37.5 Hours & Permanent** **£21,742.50 plus benefits** **The Meriden Hospital** in Coventry **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in...