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Customer Service Agent
2 months ago
Customer Service Agent Salary: £23,400 pa
Temporary (Potential to turn Permanent)
We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.
But the good news is that you can be part of helping us grow up and shaping the future of the company.
This is a temporary role (ending 31/12/2024) but with a view of potentially changing to a permanent contract.
One last thing, the salary advertised is reflective of the compensation we can offer for this position. Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Previous experience is required within a contact centre environment working with members of the public, either face to face or telephone. Excellent IT skills with a working knowledge of Microsoft Office, databases and call handling technology for the purpose of recording call outcomes accurately and efficiently on our CRM system. This post will involve handling confidential data and a DBS check will be required.
Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.
The typical recruitment process for shortlisted candidates will be an initial phone/Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.
