Customer Support Agent

2 weeks ago

Coventry, Coventry, United Kingdom MSX International Full time

Job Title: Customer Support Agent

Job Summary:

We are seeking a highly skilled Customer Support Agent to join our team at MSX International. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.

Key Responsibilities:

  • Provide customer support via multiple channels, including chat and social media
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with internal teams to resolve complex customer issues
  • Meet and exceed customer satisfaction targets

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of PC and MS Office
  • Customer service experience, preferably in a call centre or helpdesk environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Flexible working arrangements, including remote work options

About MSX International:

MSX International is a leading provider of customer experience solutions, with a global presence and a reputation for excellence. We are committed to empowering our employees to thrive in an ever-changing world, and we offer a range of benefits and opportunities to support their growth and development.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

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