Customer Services Coordinator

3 months ago

Newcastle upon Tyne, United Kingdom WestRock Full time

**The Opportunity**: To be responsible for specific customer accounts as directed and to cover other customer accounts when required. To be responsible for all aspects of those accounts including administration, building effective customer relationships, working capital, and contributing to profitability as a member of the Customer Service Team.

**How You Will Impact WestRock**

To be the primary contact for customers and ensure that their requirements are fully understood by other departments.
To deal with all aspects of customer service relating to the customer’s needs and requirements, from enquiry through to on-time delivery of a call-off which realizes sales revenue for the Company
Building relationships with customers to provide a high level of customer service and support to ensure the continuation and growth of business with that customer.
To take direction from the Customer Services Team Manager to meet needs
as they arise.
To be an expert user of Pecas, VWT, H2, PSA3 and all
other system used in sales administration
To visit customers as appropriate.
To follow manuals, and SOPs for latest requirements
To be an active participant in teamwork within the Customer Services team to ensure best practice and standardization of all work processes.
To be responsible for the administration of all enquiries including estimating, sales orders, confirmations, forecasting including material demand, works instructions. customer support, call-offs, and other contract information, relating to existing, new, and prospective customers
Skillful planning will be required to maintain customer service and to achieve the key business objective of minimizing raw material and finished goods stockholding whilst maintaining continuity of supply.
To be proactive in dealing with internal and external customers
To report monthly on key metrics
To understand pricing strategies and to contribute and maximize profitability

**Experience and Skills required**:
Competent in building strong working relationships and understanding with customers and colleagues
Ability to seek opportunities for improvement in all areas of work
Ability to use PECAS and Microsoft office systems
An understanding of packaging specifications including board specifications
An appreciation of the printing process
Excellent customer service skills
Excellent organisation and administrative skills
Ability to manage multiple projects and prioritise to meet deadlines

**What we offer**:
Corporate culture based on integrity, respect, accountability and excellence
An attractive salary reflecting skills, competencies and potential
Comprehensive training with numerous learning and development opportunities
A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
- WestRock is an Equal Opportunity Employer. We strive
to create and maintain a diverse workforce where everyone feels valued,
respected, and included. WestRock does not discriminate on the basis of race,
color, religion, national origin, sex, age, disability, veteran status, sexual
orientation, gender identity, or any other basis protected by federal, state or
local law_

Work Location: In person

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