Medical Secretary
2 weeks ago
The role is in part of a team which provides an efficient and effective patient-focused secretarial service for the consultants and multi-disciplinary teams.
The team works flexibility and there will likely be occasions where you are required to work in other departments within the Centre.
Previous applicants need not apply.
There may be occasions when you will be required to work in other departments within the Centre
**Communication**:
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
**Patient Care**:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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